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Call Center Officer for SATHAPANA Bank Plc.

(This job application was closed on 15 January 2018)
Categories : Accounting / Finance, Business Administration, Sales / Marketing
Schedule : Full time job
Sex : Male, Female
Language : English
Location : Phnom Penh
Hiring : 3
Closing Date : 15 January 2018
Salary : Negotiable
Experience : Yes
Degree : Bachelor
For : Cambodian Only
Job Description

SATHAPANA Bank Plc. is a license commercial bank which more than 168 offices are operating in 25 provinces and cities in Cambodia. To widely expand its products and services, now SATHAPANA Bank Plc. is seeking for qualified candidates to fulfill required positions below:

  • Call Center Officer (03 Positions)
Job Responsibilities & Duties
  • Solving customer complaints and suggestions via phone calls, and e-mail related to bank’s products and services to ensure all complaints from customers are solved effectively and reached the high level of customer satisfaction.
  • Recording and consolidating all related complaint, inquiry, or suggestion reports for line manager.
  • Analyzing and reporting all suspects related to fraud transactions to Senior Call Center Officer.
  • Handing customer requests, suggestions, and constructive feedbacks to process with the highest secure verification on Card Activation, Deactivation, and Reactivation
  • Verifying and Performing cardholder’s requests for both increase and decrease of daily limited credit
Job Requirements
  • Bachelor degree in Business, Marketing, Finance and Banking or other related fields.
  • At least 2 –year-experience in banking services, and contact center are preferred.
  • Good at both spoken and written English.
  • Able to stand by and work on rotations.
  • Willing to work with customer complaints, pressures, and feedbacks.
How to Apply?

Interested and qualified applicants shall submit the resume and cover letter with a current photo (4×6), copies of certificates and other related documents to: Head Office of SATHAPANA Bank Plc., or via email by using information in the contact detail.

For further information, please visit our website or call to phone number provided (working day: Monday to Friday from 8AM – 5PM).

NOTE: Only shortlisted candidates will be notified and contacted for conducting examination and interview. Application will not be returned. There is no Application Form.


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Company (Opening jobs)
Company : SATHAPANA Bank Plc.
Email : job@sathapana.com.kh
Mobile : 096 237 3666 (Mobile)
Address : No.83, Preah Norodom Blvd., Sangkat Phsar Thmei 3, Khan Daun Penh, Phnom Penh
Website : http://www.sathapana.com.kh
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