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Customer Satisfaction Officer for Phnom Penh Commercial Bank

(This job application was closed on 09th October 2019)
For : Cambodian Only
Categories : Banking / Finance
Schedule : Full time job
Sex : Male, Female
Language : Khmer, English
Location : Phnom Penh
Hiring : 5 Positions
Closing Date : 09th October 2019
Salary :
Experience : Minimum 1 year
Degree : Bachelor
Job Description

Phnom Penh Commercial Bank (PPCB) is a licensed Bank operating in Cambodia since 2008 and offers a full range of retail and commercial banking products and services. Now we are looking for high quality motivated candidates to fill in the different positions in our bank for more branches expansion with the details as follows÷

  • Customer Satisfaction Officer (5 Positions)
Job Responsibilities & Duties
  • Prepare quarterly performance of CS score
  • Analyze and monitor branches CS star
  • Prepare the training material for orientation and advance training
  • Control and follow up customers’ complaints
  • Collect customer suggestion for improvement
  • Identify and implement new process plan to improve customer support service
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limit and file documents
  • Branches survey, visiting, training (Phnom Penh and provincial branches)
  • Work with Marketing Department for CS Project
  • Collect branch’s issues for coordination
  • Prepare the proposal or official letter for official implementation
  • Maintain documents
  • Other additional main tasks assigned by management
Job Requirements
  • Degree in Finance and Banking or equivalent professional qualifications
  • Local Candidate is priority
  • At least 1 year work experience in related field with the banking job (Priority)
  • Creative, dynamic, flexible, self-direct and self-motivated team player
  • Excellent communication, customer experiences, and interpersonal skills
  • Willing to work under pressure
  • Good command of written and spoken English
  • Computer literacy
How to Apply?

Note: Interested candidates please send your CV (Not bigger than 1mb) with recent photo and named file as Mr. XXX’s CV to address provided in the contact detail. Only short-listed candidates will be called for an interview.

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Company Information (Opening jobs)
Company : Phnom Penh Commercial Bank
Email :
Tel : 023 999 508
Fax : 023 999 540
Address : No 217, Norodom Blvd (St. 41), Sangkat Tonle Basak, Khan Chamkarmorn, Phnom Penh
Website :
Phnom Penh Commercial Bank

Phnom Penh Commercial Bank (PPCB) is a licensed Bank operating in Cambodia since 2008 and offers a full range of retail and commercial banking products and services.

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