Service Advisor for HGB Group
|02nd February 2020|
Job title : Service Advisor
Department : After-Sales
The Service Advisor shall be responsible for interpreting customer concerns for the auto mechanic, so that the mechanic can diagnose and repair problems correctly. The advisor then translates the actual repair problem, which may be very complicated, into language the customer can understand.
- Greeting customers and scheduling service appointments
- Cataloguing customers concerns and comments
- Writing service orders and descriptions of problems and repairs
- Translating customers’ repair problems into standard repair terminology
- Explaining repairs to customers
- Test-driving vehicles to confirm service repairs
- Estimating the cost and time needed for repairs
- Create clear precise customer invoice which details of charges.
- Handling customer complaints and ensure all filing is kept up to date
- Promote the services and its benefits and parts section to all customers.
- Ensure method of payment is clarified.
For more information please visit our website http://www.hgbgroup.com
Help Khmer Online JobsWhen you apply for this job, if possible please mention that "You see this job announcement in www.khmeronlinejobs.com".
Thanks, From Khmer Online Jobs Team
|Lina Yith, Recruitment & Training Team Leader|
|095 777 487
069 376 736
HGB Group is a private local Cambodian investment and holding company specializing in automotive, F&B, and retail by bringing internationally renowned brands to the country.