Customer Service Officer for Orchid Koh Pich Co., Ltd.
| For : | Cambodian Only |
| Categories : | Customer Service/Support |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, Chinese |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 12th December 2024 |
| Salary : |
Negotiable
|
| Experience : | Minimum 1 year |
| Degree : | Bachelor |
Orchid Koh Pich Hospital is one of the leading medical clinical service providers on sexual reproductive health including Maternal, Newborns and Child Health Care center in Cambodia. Orchid Koh Pich Hospital’s Vision, Mission and Activities are as the following:
Vision: to provide an immediate and lifesaving medical services to every women and child in order to contribute the reduction of maternal and child morbidity and mortality rate in Cambodia.
Mission: Be the leading hospital in Cambodia in providing the high quality professional medical care services with customer focused, results oriented and sustainable.
Activity: to provide informed choices on sexual reproductive health, maternity and obstetrics gynecological, high-quality birth delivery and children care services.
Core Value: Team Work, Integrity, Quality of Services, Confidentiality, and Trust
Orchid Koh Pich Hospital’s facility is specifically designed and equipped with modern technologies for the convenience and comfort of first-time mother and child. The facility is fully staffed with highly skilled medical service providers ranging from gynecologist, births delivery, pediatric care, general medicine, imagery, ear nose and throat (ENT), laboratory and pharmacy.
- Customer Service Officer
- Responds to client needs/questions/complaints via face-to-face, telephone, messenger and email in properly manner,
- Serves client by selling services/products and meeting client need
- Analyze client problems and provides information/solutions
- Assist in developing and maintaining positive client relations and coordinates with various functions within the hospital to ensure that client requests, questions, and complaints are handled appropriately and in a timely manner
- Receive and place follow-up phone calls, messengers, and emails to answer client questions
- Responds to insurance client questions regarding insurance benefits, eligibility and claim
- Work in close collaboration with clinical team to increase cross-service referrals within the hospital
- Assist line manager to develop plan of making loyalty clients
- Ensure client satisfaction and provide professional support
- Build sustainable relationship and trust with client through open and interactive communication
- Undertake other duties and responsibilities as assigned by supervisor
- Bachelor degree in any related field.
- At least 1-2 years working at similar level with demonstrable success.
- Health sector experience is desirable but not required.
- Be well presented with a professional manner,
- Work well in a team and with a wide range of people,
- Effective communicator, fluent in Khmer written/spoken, good command of Chinese
- Sound computer skills including MS Office suite of programs
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
Attachment
- JD_Chinese Speaking Customer Service
- JD-Full-Time Midwife
- JD_Medical Service Manager
- JD-Recruitment & Training Officer_HR
- Security
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| Company : | Orchid Koh Pich Co., Ltd. |
| Email : | job@orchidkohpich.com.kh |
| Tel : | 012 322 027 |
| Address : | Orchid Koh Pich Co., Ltd |
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