Crisis Hotline Lead for Action Pour Les Enfants
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| For : | Cambodian Only |
| Categories : | Child Protection, Communications, Exec. / Management, Health/Medical |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 15th January 2026 |
| Salary : |
Negotiable
|
| Experience : | Yes |
| Degree : | Bachelor |
Job Description
APLE Cambodia is a child protection and child rights NGO founded in 2003, dedicated to combating the sexual abuse and exploitation of children across Cambodia. Our mission is to strengthen social and legal mechanisms that protect children at risk and those affected by abuse. As part of a newly funded project, we are seeking highly qualified professionals for the following positions to help implement the project’s objectives.
Job Responsibilities & Duties
- Duties and Responsibilities
- Manage program activities, hotline SOPs, staffing schedules, and QA for intake, classification, takedown, and referrals.
- Maintain secure CSAM handling and compliance.
- Supervise program staff, set objectives, rotations, wellbeing supports, and performance reviews.
- Define hotline KPIs, oversee data quality, dashboards, and learning to improve workflows.
- Produce routine operational and donor reports and track performance trends and corrective actions
- Coordinate budget vs actual inputs.
- Coordinate on public awareness about reporting pathways and crisis support
- Represent hotline externally with platforms and partners.
- Core Values and Competencies
- Professionalism: Knowledge and understanding of theories, concepts and approaches that are relevant to the functional area or other specialized field.
- Teamwork: Ability to work collaboratively with colleagues for achieving the organizational goals; respect of other people’s ideas and expertise; and willingness to learn from others.
- Planning and organising: Ability to develop consistent strategies, priorities and tasks, adjust priorities as needed and allocate appropriate amount of time for completing work.
- Accountability: Ability to take ownership of all responsibilities and deliver results within the agreed time, cost and quality standards.
- Commitment to continuing professional development: Ability to develop new knowledge and skills in their own job, actively seek learning opportunities and contribute to the learning of subordinates and other staff.
- Technological awareness: Updated knowledge and understanding of available technology, applicability.
Job Requirements
Languages:
- Khmer
- English
- Bachelor's Degree in a relevant field (e.g., social work/psychology, law/criminology, public policy/governance, management, social sciences/public health).
- Advanced degree preferred for senior/lead roles.
- 4-7+ years managing programs, budgets, donor reporting, and staff supervision for Leadership/Lead positions.
- Program oversight and staff supervision
- MEL and reporting
- Safeguarding, ethics, and data protection: Willingness to sign and comply with APLE’s Child Safeguarding, PSEA, Code of Conduct, and Confidentiality policies.
- Digital and data skills: Proficiency with office productivity tools; familiarity with MEL/data visualization tools and secure case management systems; information security best practices.
- Languages: Communicable in both written and spoken English; Khmer fluency is an asset.
- Attributes: Mature, committed, trustworthy, humble, active team player, strong motivation, flexibility, openness, creativity, and resilience.
How to Apply?
Submission of Application
Qualified candidates may submit their application together with a cover letter and updated Curriculum Vitae by email provided in the contact details. Kindly indicate the post title in the subject line when applying by email. Please note that only short-listed candidates will be contacted for interview.
Additional Considerations
- Applications received after the closing date will not be considered.
- Only the candidates that are short-listed for interviews will be notified.
- Qualified female candidates are strongly encouraged to apply.
- As a child protection focused NGO, APLE reserves the right to hire only individuals with suitability to work with children. Successful candidates are required to provide a valid background check before their appointment.
APLE is an equal opportunity employer and values diversity. All qualified applicants will receive consideration regardless of race, gender, disability or veteran status.
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Organization Information (Opening jobs)
| Organization : | Action Pour Les Enfants |
| Contact Name : | Ms. Ny Potthearen |
| Email : | job@aplecambodia.org |
| Address : | The Fortune Tower, Sangkat Veal Vong, Khan Prampir Meakkakra, Phnom Penh, Cambodia |
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