FS Customer Service for Ben Line Integrated Logistics (Cambodia) Co., Ltd.
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| For : | Cambodian Only |
| Categories : | Customer Service/Support |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | English |
| Location : | Phnom Penh |
| Hiring : | Many |
| Closing Date : | 19th December 2025 |
| Salary : |
Negotiable
|
| Experience : | Minimum 2 years |
| Degree : | Bachelor |
Job Description
Ben Line Integrated Logistics (Cambodia) was established in 2002. Our core activities in Cambodia include Liner Agency, Port Agency, Offshore Support Services, Project Logistics and Freight Forwarding. The Ben Line Group has 1600 staff and 125 offices across Asia and Australia. It has been operating as a Shipping Company for 160 years, originally from Scotland, head office is now in Singapore.
We are looking for a Cambodian candidate to fulfill one position as with the following description:
Job Responsibilities & Duties
- Handle export/ import shipments from/ to Vietnam according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation.
- Receiving booking request/ shipment information from Customers/ Worldwide Agent Network/ Sales Team - arrange booking with Carriers/ Airlines/ Co-loaders/ Oversea agents & process the shipping with related parties.
- Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending Pre-alert, submit import E-manifest, sending Arrival Notice & release D/O…) to complete the import - export process.
- Tracing/ updating and coordinate with Carriers/ Airlines/ Co-loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation.
- Follow up process of transportation, handle the information and solve situation.
- Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co-loaders/ Local service suppliers timely.
- Have good knowledge about services information to provide best service to Customers.
- Solve problems with Airlines, Carriers, oversea Agents, Customers.
- Input all required data on the system and maintain it.
- Reporting immediately for any irregularities/ problem and follow up problem solving to Manager.
- Doing other tasks if assigned by Manager.
Job Requirements
Languages:
- English - Good
- Bachelor's Degree in relevant majors
- At least experiences working for Forwarding – Logistics company at Operations/ Customer Service/ Documentation position for 2 years
- Good computer skills; Microsoft Office.
- Ability to communicate well, be agile, speak fluently, present persuasively, make a good impression on listeners.
- Having experience in US/South America, Canada trade lane is an advantage.
- Understanding of foreign trade and forwarding/ logistics services (Incoterms, NVOCC, FCL/LCL, Airfreight, Warehousing, Inland Trucking/ Customs Clearance...)
- Be good at reading & written in English, good communication is an advantage.
- Ability to work independent and teamwork, have good health, be honest in work, have a sense of responsibility & self-discipline.
- Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
- Ability to work under high pressure and multitask required.
- Know how to handle situations flexibly and soft in the process of communication and working with customers.
How to Apply?
Interested applicants should submit their CV (with three references) and a cover letter to us via our e-mail or by personal delivery to our office by using contact details by e-mail or address provided in the contact details. Only short-listed candidates will be contacted for interview.
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Company Information (Opening jobs)
| Company : | Ben Line Integrated Logistics (Cambodia) Co., Ltd. |
| Contact Name : | Ben Line Integrated Logistics (Cambodia) |
| Email : | ratana.seng@benline.com |
| Address : | Ground Floor, Regency Complex B, Unit #2-3-4B/79, Street 205, Sangkat Tumnob Tuek, Khan Boeng Keng Kang, Phnom Penh, Cambodia |
| Website : |
http://www.benline.com |
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