Head of Training and Membership for Cambodia Microfinance Association

For : Cambodian Only
Categories : Exec. / Management
Schedule : Full time job
Sex : Male, Female
Location : Phnom Penh
Hiring : 1 Position
Closing Date : 20th February 2026
Salary :
Negotiable
Experience : Yes
Degree :
Job Description

Cambodia Microfinance Association (CMA) is a non-profit, membership-based organization established in 2004 to ensure the prosperity and sustainability of the microfinance sector in Cambodia. CMA is recognized by National Bank of Cambodia and is part of the Association of Banks in Cambodia. Currently, CMA has more than 100 members operating in 25 provinces and serving more than 2 million households.

Job Responsibilities & Duties
  • Operational Management – Membership Services and Engagement
  • Key Responsibilities
  • Develop and implement strategies to enhance member engagement and satisfaction.
  • Plan and organize networking events, including Club Meetings, CEO Meetings, and Technical Club Meetings.
  • Support and advocacy for members’ business agenda and sector priorities.
  • Represent CMA in various forums, working groups, meetings, and other stakeholder engagements to advocate for the microfinance sector.
  • Build and maintain strong relationships with key industry players, regulators, development partners, and other relevant stakeholders.
  • Key Measurements
  • Annual member satisfaction survey is conducted as planned, with identified improvement areas addressed and implemented.
  • Clubs, committees, and meetings conducted in accordance with the approved annual plan, with action points tracked and followed up.
  • Attend any event, meeting, forum, workshop, etc., assigned by the supervisor and report back the outcomes and taking action to following the association’s mandate
  • Strategic partners, key stakeholders, and potential sponsors identified, and relationships formally established and maintained.
  • Revenue / Income Generation
  • Key Responsibilities
  • Design and execute programs to generate income beyond membership fees, such as: International Exchange Tour Programs, Referral services for members, conducting training sessions and workshops, and Sponsorship raising, etc.
  • Identify and pursue new business opportunities to support the growth and sustainability of CMA.
  • Develop partnerships and collaborations with relevant stakeholders.
  • Key Measurements
  • Training and business plans developed and approved by the Committee and Board.
  • Key performance indicators (KPIs) of approved business plans achieved.
  • New business proposals developed and lead teams to execute approved initiatives effectively.
  • New Qualified trainers and speakers identified, and successfully recruited to execute CMA’s business plans.
  • Revenue generated meets or exceeds the approved plan.
  • Expenses managed efficiently and effectively in line with approved budgets.
  • Training and Development
  • Key Responsibilities
  • Training Needs Analysis—Conduct assessments to identify the training needs of CMA members and staff.
  • Analyse gaps and develop tailored training programs to address these needs.
  • Program Design and Delivery: Design and develop short courses, workshops, and training sessions. Ensure the content is relevant, up-to-date, and meets the needs of the participants. Deliver training programs effectively, utilizing various methods and technologies.
  • Event Management: Plan and organize events such as forums, workshops, and the annual general assembly. Coordinate logistics, speakers, and materials to ensure successful events.
  • Evaluation and Improvement: Monitor and evaluate the effectiveness of training programs. Gather feedback from participants and make necessary improvements.
  • Training needs assessments completed and documented.
  • Number and quality of training programs delivered align with the annual plan.
  • Participant satisfaction and learning outcomes measured and reported.
  • Improvements incorporated based on training evaluations and feedback.
  • Strategic Planning, Leadership, and Team Management
  • Administration and Procurement
  • Lead and manage teams responsible for administration and procurement to effectively support CMA’s operational activities.
  • Ensure administrative and procurement processes are efficient, compliant, and aligned with organizational needs.
  • Human Resource Management
  • Supporting recruitment and onboarding, and provide staff capacity building and performance management.
  • Ensure effective internal controls and policy design—ensure and maintain organizational policy and procedure reviewed and updated.
  • Leadership and Performance Oversight
  • Ensure operational teams perform effectively in line with agreed plans, targets, and performance indicators.
  • Monitor staff performance and implementation of capacity development initiatives, ensuring continuous improvement.
  • Promote accountability, coordination, and a performance-oriented work culture.
  • Financial Management and Reporting
  • Key Responsibilities
  • Budget management, financial monitoring and reporting
How to Apply?

Suitably qualified and interested candidates are invited to submit via email provided in the contact details.

During this announcement period, we will start reviewing applications and interviewing candidates as first come first served basis until we can recruit qualified candidate.

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Organization Information (Opening jobs)
Organization : Cambodia Microfinance Association
Email : hrsc@cma-network.org
sg@cma-network.org
Address : #30B, Street 652, Sangkat Tuek L'ak Ti Bei, Khan Tuol Kouk, Phnom Penh, Cambodia
Website : http://www.cma-network.org
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