Customer Service /Sale Representive _Indoor for Coco Khmer Co., LTD
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| For : | Cambodian Only |
| Categories : | Customer Service/Support |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Location : | Phnom Penh |
| Hiring : | 2 Positions |
| Closing Date : | 27th November 2025 |
| Salary : |
Negotiable
|
| Experience : | Yes |
| Degree : |
Job Description
We are now looking for qualified candidate to fulfill the position below:
Job Responsibilities & Duties
- Lead, train, and support a small customer service team (1–2reps).
- Respond to customer inquiries via Facebook and Telegram quickly and professionally.
- Convert inquiries into confirmed orders, ensuring accuracy and efficiency.
- Monitor and manage response time KPIs to ensure near-instant customer engagement.
- Handle escalations and troubleshoot issues directly with key customers or retail partners.
- Track, analyze, and report on customer service performance, including response time, conversion, and retention metrics.
- Work closely with the CEO and management team to improve systems, processes, and customer experiences.
- Conduct occasional in-store visits to build customer relationships and resolve issues directly.
- Key Performance Indicators (KPIs)
- Response Time: Average reply time under 3 minutes during business hours.
- Order Conversion Rate: Percentage of inquiries converted into confirmed orders.
- Customer Satisfaction: Measured via positive feedback, repeat orders, and fewer escalations.
- Retention Rate: Percentage of returning customers from existing leads.
How to Apply?
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
Help Khmer Online Jobs
When you apply for this job, if possible please mention that "You see this job announcement in www.khmeronlinejobs.com".Thanks, From Khmer Online Jobs Team
Company Information (Opening jobs)
| Company : | Coco Khmer Co., LTD |
| Contact Name : | Mr.Robert |
| Email : | robert@cocokhmer.com |
| Address : | Tuol Roka Pir, Sangkat Chak Angrae Kraom, Khan Mean Chey, Phnom Penh, Cambodia |
Other Opening Jobs from Coco Khmer Co., LTD
1 position
Negotiable
27th November 2025
Phnom Penh
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