Customer Service Supervisor for CTS International Logistics (Cambodia) Co., Ltd.
| For : | Cambodian Only |
| Categories : | Business Administration, Customer Service/Support, Logistics |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Thai |
| Location : | Phnom Penh |
| Hiring : | Many |
| Closing Date : | 15th November 2025 |
| Salary : |
Negotiable
|
| Experience : | Yes |
| Degree : |
CTS International Logistics (Cambodia) Co., Ltd. is a subsidiary of CTS International Logistics Corporation Limited.
Today we have more than 90 branches in China’s main ports and economically developed inland cities, as well as the United States, Singapore, Luxembourg, Germany, France, Italy, Spain, Hungary, the Netherlands, Belgium, the UK, Vietnam, Thailand, Cambodia. At the same time, we have developed core businesses such as international air and ocean freight, project logistics, railway transport, third-party warehousing logistics, cross-border e-commerce logistics, aviation supplies logistics, and customs declaration & inspection.
CTS is committed to becoming a global logistics solutions provider, we strive to develop into a world-class cross-border integrated third-party logistics enterprise with complete domestic and overseas networks, comprehensive service products, competitive platform advantages, a leading industry position and strong brand appeal.
- Lead and manage the team to focus on the key Customer Service Drivers.
- Fully understand all contracts and charge structures including surcharges, additional charges and accessorial
- charges to ensure the company delivers on its promises and takes every opportunity to up sell and receive value for all services provided.
- Ensure proper implementation of new clients or new programs.
- Ensure and monitor all bookings with vendors/shippers are executed on time.
- Plan and coordinate with vendors/shippers.
- Ensure that the Customer service teams send timely quotations to the Customer.
- Monitor responsiveness on Query Resolution with shippers/Customers.
- Monitor data integrity of systems.
- Responsible for cross sell/up sell, customer retention.
- Follow up on the outstanding bookings & query resolution.
- Monitor, record and report the performance of team members.
- Work with the Commercial team to establish and strengthen customer relationships.
- Ensure ocean freight operation is accordance to corporate standard procedure and guideline
- Promote teamwork spirit and cross division with effective communication
- Other tasks assign by Head of Department.
Interested candidates may submit their resume to email provided in the contact details.
CTS International Logistics (Cambodia) Co., Ltd. is an equal-opportunity employer committed to a work environment that supports, inspires and respect all individuals from diverse backgrounds.
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| Company : | CTS International Logistics (Cambodia) Co., Ltd. |
| Email : | virak.kh@ctsfreight.com.sg |
| Address : | #113C, 5th Floor, Unit U03, Mao Tse Toung Blvd., Phum 7, Sangkat Tuol Svay Prey Ti Muoy, Khan Boeng Keng Kang, Phnom Penh, Cambodia |
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