Head of Customer Service for Forest Hill International School
Share
| For : | Cambodian Only |
| Categories : | Customer Service/Support |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Location : | Phnom Penh |
| Hiring : | Many |
| Closing Date : | 12th November 2025 |
| Salary : |
Negotiable
|
| Experience : | Yes |
| Degree : |
Job Description
We are now looking for qualified candidate to fulfill the position below:
Job Responsibilities & Duties
- CUSTOMER SUPPORT
- Serve as the primary point of contact for parents, students, and visitors, ensuring prompt and professional responses to inquiries.
- Manage and resolve complaints effectively, escalating issues to the appropriate department or leadership team when necessary.
- Ensure all communication channels, including phone, email, and in-person interactions, are handled with professionalism and efficiency.
- COMMUNICATION MANAGEMENT
- Coordinate and oversee communication between the school and parents, ensuring clarity and consistency.
- Manage newsletters, updates, and notices to inform the school community about events, policies, and other important matters.
- Develop and maintain FAQs or resources to address common concerns.
- OPERATION EFFICIENCY
- Supervise the front office team to ensure seamless daily operations and a welcoming environment.
- Maintain accurate records of interactions and resolutions, using CRM systems or similar tools.
- Coordinate parent-teacher conferences, open house events, and other school-related activities.
- PARENT AND COMMUNITY ENGAGEMENT
- Foster a positive relationship with parents and other stakeholders by organizing engagement events and feedback sessions.
- Collaborate with the admissions team to assist prospective families, ensuring a smooth onboarding experience.
- Monitor and analyze feedback to recommend improvements to customer service processes and school policies.
- TEAM LEADERSHIP
- Train, mentor, and supervise the customer service team to meet high performance and service standards.
- Conduct regular team meetings to address concerns, share updates, and strategize improvements.
How to Apply?
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
Notice: only shortlisted candidates will be contacted
Help Khmer Online Jobs
When you apply for this job, if possible please mention that "You see this job announcement in www.khmeronlinejobs.com".Thanks, From Khmer Online Jobs Team
Company Information (Opening jobs)
| Company : | Forest Hill International School |
| Email : | info@foresthillschool.edu.kh |
| Address : | #50, st. 271, Sangkat Tuek Thla, Khan Sen Sok, Phnom Penh, Cambodia |
Other Opening Jobs from Forest Hill International School
Many positions
Negotiable
11th November 2025
Phnom Penh
Free Job Newsletter
Get hot jobs update directly in your inbox, join our newsletter subscription.
Sponsored
Similar jobs
