Head of Customer Service for Forest Hill International School
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| For : | Cambodian Only |
| Categories : | Customer Service/Support, Educate/Train/Teaching |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 25th September 2026 |
| Salary : |
Negotiable
|
| Experience : | Minimum 3 years |
| Degree : | Bachelor |
Job Description
We are now looking for qualified candidate to fulfill the position below:
Job Responsibilities & Duties
- CUSTOMER SUPPORT
- Serve as the primary point of contact for parents, students, and visitors, ensuring prompt and professional responses to inquiries.
- Manage and resolve complaints effectively, escalating issues to the appropriate department or leadership team when necessary.
- Ensure all communication channels, including phone, email, and in-person interactions, are handled with professionalism and efficiency.
- COMMUNICATION MANAGEMENT
- Coordinate and oversee communication between the school and parents, ensuring clarity and consistency.
- Manage newsletters, updates, and notices to inform the school community about events, policies, and other important matters.
- Develop and maintain FAQs or resources to address common concerns.
- OPERATION EFFICIENCY
- Supervise the front office team to ensure seamless daily operations and a welcoming environment.
- Maintain accurate records of interactions and resolutions, using CRM systems or similar tools.
- Coordinate parent-teacher conferences, open house events, and other school-related activities.
- PARENT AND COMMUNITY ENGAGEMENT
- Foster a positive relationship with parents and other stakeholders by organizing engagement events and feedback sessions.
- Collaborate with the admissions team to assist prospective families, ensuring a smooth onboarding experience.
- Monitor and analyze feedback to recommend improvements to customer service processes and school policies.
- TEAM LEADERSHIP
- Train, mentor, and supervise the customer service team to meet high performance and service standards.
- Conduct regular team meetings to address concerns, share updates, and strategize improvements.
- EXPECTED OUTCOMES
- Establish high standards of customer service, ensuring prompt and professional responses to inquiries and effective complaint resolution.
- Manage clear communication with parents and stakeholders, distributing informative updates and newsletters. I
- Supervise the front office team to ensure operational efficiency and maintain accurate records of interactions.
- Organize engagement events to foster relationships with parents and facilitate a smooth onboarding experience for new families.
- Monitor feedback to identify improvement areas in customer service processes and implement necessary changes.
- Train and mentor, the customer service team, promoting a positive workplace environment and upholding school values in all interactions.
Job Requirements
Qualifications:
- Bachelor's Degree
- Customer service or administrative management, preferably in an educational setting for 3 years as a minimum
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office.
- Knowledge of Cambridge International School curriculum and policies (preferred).
- Strong problem-solving abilities and conflict resolution skills.
- Ability to work under pressure while maintaining a positive demeanor.
- High level of cultural sensitivity and adaptability.
- Strong organizational and multitasking abilities.
How to Apply?
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
Notice: only shortlisted candidates will be contacted
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Company Information (Opening jobs)
| Company : | Forest Hill International School |
| Email : | info@foresthillschool.edu.kh |
| Address : | #50, st. 271, Sangkat Tuek Thla, Khan Sen Sok, Phnom Penh, Cambodia |
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