Program Manager for Free To Shine
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| For : | Cambodian Only |
| Categories : | Child Protection, Community Development, Exec. / Management, Social Work |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English |
| Location : | Siem Reap |
| Hiring : | 1 Position |
| Closing Date : | 09th August 2025 |
| Salary : |
$1,150
|
| Experience : | Minimum 5 years |
| Degree : | Bachelor |
Job Description
Free To Shine exists to prevent school-aged girls being trafficked into the commercial sex industry in Cambodia. We achieve this by focusing on strengthening family and community systems to prioritise the safety and education of their children.
- Program Manager
Job Responsibilities & Duties
- ORGANISATIONAL LEADERSHIP
- Contribute to the development of Free To Shine's strategic plan and annual goals, drive the implementation of the program part of this plan, and report quarterly on progress.
- As part of the leadership team, collaborate to develop and lead initiatives to achieve organisational, programmatic, and funding targets.
- Ensure risks are appropriately identified, managed and mitigated.
- Build and maintain the organisation’s profile in Cambodia by establishing and nurturing effective relationships and partnerships with a diverse range of stakeholders and represent Free To Shine at relevant networks and forums at local and national levels.
- Ensure privacy and confidentiality are upheld at all times.
- PROGRAM LEADERSHIP
- Exercise managerial responsibility for the program department of Free To Shine.
- Uphold the highest standards of child safeguarding and child protection practice, ensuring strict compliance with Free To Shine’s Child Protection Policy.
- Maintain high standards of work ensuring adherence of department members to organisational priorities, policies and procedures and compliance with all relevant Cambodian laws and regulations.
- Drive performance, continuously improving effectiveness and efficiency, across 9 program activities, through the refinement of systems, processes, and organisational structures.
- Maintain the 3 year review cycle of all program policies and procedures, and provide leadership and decision-making support to the program team within the constraints of organisational policy.
- Foster a positive organisational culture that prioritises best practise, while supporting employee engagement, employee wellbeing, and fostering sustainable leadership.
- Lead a high performing program team, supervising and coaching them in their professional practice and case management responsibilities, and overseeing the achievement of their accountabilities.
- Coach the program team in best-practice interventions to address child protection concerns, ensuring compliance with organisational standards and policies.
- Convene weekly social work team meetings to plan, problem-solve, and track progress.
- Lead safety concern meetings and case conferences to identify protective and risk factors, and develop effective intervention plans.
- Manage complex cases with support from the Country Director when necessary.
- Provide direct line supervision to up to 5 program staff, including field visit observations and assessments and managing complex cases to ensure professional and effective case management.
- Conduct Quarterly Satisfaction, Progress and Performance conversations with supervisees.
- In conjunction with the country director ensure the program team is appropriately staffed and resourced, recruiting and overseeing the induction of program team members as required.
- Oversee the referral process for clients entering and exiting Free To Shine programs, including coordination with external service providers.
- Ensure accurate and timely data records within the case management system.
- Ensure SW case notes are consistently up-to-date and conduct spot checks for accuracy.
- Identify individual and team strengths and development needs, facilitating relevant training and capacity-building opportunities.
- Support the program team in building and maintaining strong working relationships with community partners such as school directors, commune and village leaders, commune councils for women and children, and other relevant organisations.
- Oversee the program team in preparing and presenting the annual Authority Report.
- Coordinate annual visits with local authorities, schools, and the Commune Committee for Women and Children (CCWC).
- Oversee program budgeting, monitor and approve fund disbursements, and manage procurement of resources in collaboration with the Operations Manager and Finance Officer.
- Ensure timely distribution of resources to girls and their families, including water filters, seeds, and associated education and training.
- Contribute program expertise and data to support funding applications and reporting.
- Ensure program agreements made in funding applications are implemented on time.
- Oversee the timely preparation of program related information and submission of annual reports to and other reports as necessary.
- Undertake additional tasks as assigned by the Country Director or Leadership Team.
- MONITORING, EVALUATION, ACCOUNTABILITY AND LEARNING (MEAL)
- Contribute to the design, implementation, and continuous improvement of the program’s monitoring, evaluation, and learning systems to ensure data-driven decision-making.
- Ensure timely and accurate collection, analysis, and reporting of program data to measure progress against objectives and key performance indicators.
- Collaborate with the MEAL consultants and team members to develop and maintain data management tools, including databases and dashboards, ensuring data integrity and accessibility.
- Facilitate regular reflection and learning sessions with the program team to review findings, identify challenges, and adapt program strategies accordingly.
- Support the integration of MEAL findings into strategic planning, program design, and donor reporting to demonstrate impact and inform future initiatives.
- Promote a culture of continuous learning and accountability within the program team, encouraging employees to use evidence to improve program quality and effectiveness.
- Ensure compliance with donor requirements and organisational standards related to monitoring, evaluation, and reporting.
- Coordinate external evaluations and audits as required, liaising with consultants and stakeholders to support comprehensive assessments.
Job Requirements
- QUALIFICATIONS AND EXPERIENCE
- Minimum bachelor degree in Social Work or a related child protection field (e.g Psychology).
- 5+ years of relevant social work and management experience with proven work experience in NGOs
- Demonstrated knowledge of the factors which result in vulnerability to trafficking, and their impacts on young people and families.
- Strong experience in leading teams, managing and evaluating activities and performance.
- Experience working in South-East Asia is desirable.
- KEY SELECTION CRITERIA: REQUIRED SKILLS & QUALITIES
- A strategic thinker with strong leadership skills, with the ability to inspire, motivate, and guide teams.
- Dedicated to implementing and maintaining best practices across all areas of responsibility, including in child protection and upholding child rights, with a thorough understanding of the rights-based approach to development in Cambodia.
- Dedicated to advancing gender equity within all aspects of work.
- A motivated professional, with exceptional organisational, analytical, and problem-solving skills, enabling effective decision-making and process improvement.
- Strong critical thinking, and conflict management skills, with the ability to handle complex situations and make informed decisions.
- Highly organised and efficient, with meticulous attention to detail, ensuring accuracy and quality in all tasks.
- Excellent verbal and written communication skills in English and Khmer.
- Proven experience in staff supervision, performance appraisal, mentoring, and coaching.
- Highly organised and efficient in managing multiple priorities and deadlines.
- Someone with high levels of emotional intelligence and self-awareness, who remains calm and positive in challenging situations.
- High level of trustworthiness and commitment to ethical conduct in all professional interactions.
- Deep commitment to upholding the organisation’s values and fostering a positive, inclusive, and collaborative workplace culture.
- Excellent at building and managing relationships with key stakeholders.
- Demonstrated ability to work effectively with Ministries, Departments, Commune Councils, local authorities, rural NGOs, and public service providers.
- Experience in monitoring and evaluation to support data-driven program improvements.
- Proficient in computer applications including MS Office (Word, Excel, PowerPoint) and internet/email usage.
- Willingness and ability to travel regularly on difficult roads to target schools using a motorbike, and occasionally to Battambang, Phnom Penh, and other provinces as required.
- Positive attitude, demonstrating resilience, adaptability, and a collaborative spirit.
How to Apply?
Email your cover letter and resume to email provided in the contact details using the subject line Program Manager Application.
Shortlisted candidates will be contacted for interviews on a rolling basis.
Only applications whichaddress the selection criteria will be considered – this should include explanations of how candidates have achieved workplace objectives and overcome problems. Shortlisted candidates will be contacted for interviews on a rolling basis. Three references will be sought, for potential successful applicants, including from your current supervisor.
Free To Shine is committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from women, people with disabilities and people from diverse backgrounds.
Please click the attachment below for more information.
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