API Integration Technical Support Specialist for Imperium Enterprise Co., Ltd
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| For : | Cambodian Only |
| Categories : | Computer - General, Computer - Networking, Computer - Programming |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | English, Chinese |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 13th July 2025 |
| Salary : |
Negotiable
|
| Experience : | Minimum 1 year |
| Degree : | Bachelor |
Job Description
We are looking for qualified candidate to fill for the position below.
- API Integration Technical Support Specialist
Job Responsibilities & Duties
- Assist clients with API integration by providing technical guidance and basic troubleshooting.
- Analyze client-reported issues and determine whether: The issue is due to configuration errors, incorrect formats, or misused processes (can be resolved directly by support staff), or The issue involves system errors, functional bugs, or backend failures (requires escalation to the development team).
- Document problem descriptions, test results, and technical notes for internal handoff to developers.
- Maintain and update API documentation, integration FAQs, and error resolution guides.
- Communicate effectively with clients via Redmine ticket system, Telegram, and email.
Job Requirements
- Associate degree or higher in Information Technology, Engineering, Mathematics, or a related field.
- At least 1 year of experience in technical support, API integration assistance, or IT support,
- Or 1+ year of experience as a software developer. (Part time is ok)
- Familiarity with API structure and common issues (e.g., authentication failure, invalid formats, no response, IP blocks, etc.)
- Ability to read and understand basic HTTP responses and JSON structures.
- No coding required, but must be able to interpret error messages and identify probable causes.
- Proficient in English, especially in reading technical documentation.
- Additional 20–30% salary bonus for proficiency in read and write Chinese.
- Experience in fintech, game platforms, or Gaming-related API integration or development.
- Familiarity with support/ticketing systems such as Redmine, Zendesk, or Jira.
- Strong logical thinking and problem assessment skills to quickly determine the severity and ownership of an issue.
- Able to stay calm under pressure and manage multiple cases or unexpected incidents.
- Patient and detail-oriented with strong communication and documentation skills.
- Team player capable of collaborating effectively with developers, product managers, and customer service team
How to Apply?
If you're passionate about live streaming and want to be part of an innovative team in a growing industry, we’d love to hear from you! Interested candidates should send their resume and cover letter subject line: Application API Integration Technical Support Specialist– [Your name] , Application AI / Computer Vision Engineer (OpenCV / Deep Learning) – [Your name], and Application – API Engineer (Backend Developer – PHP / PostgreSQL / Redis)– [Your name] to Email provided in the contact details.
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Company Information (Opening jobs)
| Company : | Imperium Enterprise Co., Ltd |
Other Opening Jobs from Imperium Enterprise Co., Ltd
1 position
$1,500
13th July 2025
Phnom Penh
1 position
$1,800
13th July 2025
Phnom Penh
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