Service Activities Development Manager for Institut Pasteur du Cambodge
| For : | Cambodian Only |
| Categories : | Exec. / Management, Health/Medical |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English, French |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 05th March 2026 |
| Salary : |
Negotiable
|
| Experience : | Minimum 5 years |
| Degree : | Master |
The Institut Pasteur du Cambodge (IPC) is a Cambodian non-for-profit research institution established in 1953, IPC is today a scientific research establishment declared of public utility placed under the high patronage of the Ministry of Health of the Kingdom of Cambodia and under the responsibility of the Institute Pasteur on the scientific and technical levels. The IPC is a member of the Pasteur Network, which brings together 33 institutes present on five continents. It shares the Pasteurian values and the ethical charter to which the Pasteur Institutes are bound. The IPC has more than 300 employees, including about 30 expatriates of 10 nationalities and includes 6 research units. It carries out research activities in health biology, public health and service activities (Medical Biology Laboratory, vaccinations and water and food analyses) and training.
The lnstitut Pasteur du Cambodge (IPC) is recruiting a position as below:
Why Join IPC?
The Institut Pasteur du Cambodge (IPC) is committed to fostering an inclusive, equitable, and empowering workplace. We promote transparency, non-discrimination, and professional development for all staff.
By joining IPC, you will:
- Work in an internationally collaborative and respectful environment
- Contribute meaningfully to public health and high-impact scientific research
- Access continuous learning opportunities tailored to your career path
- Be part of a team that actively supports gender equality, diversity, and inclusion
- Join an institution recognized for its integrity, innovation, and global scientific partnerships
- Build and maintain key interfaces
- External stakeholders: healthcare facilities, prescribers, NGOs, companies, agri-food stakeholders, institutional partners (MoH, NSSF...).
- Internal: Heads of Vaccination/Rabies, Biomedical Lab, Food Lab; Quality; Finance & administration; IT/Data.
- Strategy & service portfolio development
- Actively contributes to the establishment of an external center (sampling and vaccinations).
- Conduct a stakeholders mapping per activity (users, customers, payers, competitors, regulators...)
- Understand client expectations and assess IPC vs its competitors in each area
- Identify/prioritize opportunities (new services/tests, channels, campaigns, service agreements).
- Build a 12–24 months roadmap and action plans per activity.
- Financial steering & pricing
- Develop evidence-based pricing policy (balancing access, equity and cost recovery).
- With the support of finance, implement full-cost models per service/test.
- Monitor revenue and margin/deficit; drive corrective actions.
- Support Finance in accounts receivables recovery when needed.
- Operational excellence & continuous improvement
- Optimize user pathways: booking, reception, sampling, results delivery, certificates, billing.
- Standardize SOPs, reduce turnaround times, improve planning/capacity.
- Strengthen feedback/complaints management.
- Partnerships & contracting
- Expand prescriber/client network; negotiate service agreements/SLAs (confidentiality, reporting, payment).
- Implement formal Customer on-boarding process including due diligence and credit check.
- Strengthen current contracts and follow-up.
- Coordinate with communication to promote services and public information.
- Governance & reporting
- Set up a consolidated multi-service dashboard and report regularly to Management.
- Facilitate cross-service steering committees; contribute to IT tools improvement (LIMS, booking, billing, dashboards).
- Khmer
- English - Fluent is required
- French is preferred
- Master's Degree in public health/management/biomedical with management background/engineering/operations
- Experience in service activity development/management (ideally in health/labs/agri-food) for 5 years
- Health Sciences/food Science Diploma with a specialization in marketing, communication or project management
- Knowledge of laboratory testing services and food industry standards is a plus
- Pricing policy, cross-functional project management, quality mindset, negotiation, service orientation, rigor, diplomacy, prioritization.
- Languages: Khmer & English required (French is an asset).
- Rigorous, sense of responsibilities, organization and strong problem-solving skills
- Dynamic character, eager to learn, sociable and enthusiastic
- Demonstrated ability to manage projects independently
The complete application includes a cover letter – with salary expectations, copies of diplomas if any, work certificates, curriculum vitae with a recent photo, Identity Card photocopy - all certified documents to the originals – are to be sent to the Human Resources department of Institut Pasteur du Cambodge or by email provided in the contact details.
Deadline: Applications will be reviewed on a rolling basis as they received and the position will remain open until a suitable candidate is selected
Thanks, From Khmer Online Jobs Team
| Company : | Institut Pasteur du Cambodge |
| Contact Name : | Human Resources Department |
| Email : | recrutement@pasteur-kh.org |
| Address : | #05, Monivong Blvd, Sangkat Srah Chak, Khan Doun Penh, Phnom Penh, Cambodia |
| Website : |
http://www.pasteur-kh.org |
