Digital Banking Retention Advisor-Senior Executive for LOLC (Cambodia) Plc.
| For : | Cambodian Only |
| Categories : | Banking / Finance, Business Administration, Exec. / Management, Sales / Marketing |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 30th June 2026 |
| Salary : |
Negotiable
|
| Experience : | Yes |
| Degree : | Bachelor |
LOLC (CAMBODIA) Plc. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. To support the rapid growth of our operations, LOLC is recruiting the following position:
- Assist in developing and execute effective retention strategies to retain existing users, merchants and partners to boost customer loyalty and reduce churn by enhancing the engagement with digital banking services and officering personalized solutions.
- Lead and manage the digital banking retention team under, set performance targets, and ensure that the team is motivated and equipped to meet their goals.
- Build and maintain strong relationships with merchants and business owners to ensure the merchant POSM (Point of sales materials) branding materials are visible, clean and up to date with keep the active transactions.
- Undertake regular market visits to engage with merchants and ensure they remain active. And identify potential cross-sell opportunities and monitor merchant activity to maximize engagement.
- Monitor churn rates, identify at-risk customers, implement solutions on retention metrics to senior management and suggest enhancements.
- Support RMs and BMs to develop plan and execute for mobile banking and merchant retention by monitoring the performance regularly and pushing branches to drive the customers/merchant’s active rate to achieve of business goals.
- Supervising branch operations, including sales, customer service, and administration.
- Provide training to build the capacity of teams to ensure that the team understands how retain new and existing merchant for long-term growth and activity.
- Managing and mentoring staff to achieve performance goals.
- Monitor industry trends, competitor activities, and customer needs to identify opportunities for improvement and process enhancements. Use data-driven insights to understand market trends and customer behavior.
- Consolidate customer feedback and propose solutions to management for continuous improvement.
- Direct and motivate branches to identify and nurture valuable merchants, ensuring that goals are met through coaching and active monitoring.
- Enforce discipline to ensure efficiency, maintain good staff morale, and promote the company's corporate image.
- Performs other duties as assigned by the Management from time to time.
- Bachelor's Degree in marketing, Business, or a related field.
- Proven experience in a similar role, preferably in the same industry.
- Strong analytical skills and experience with customer segmentation and market research.
- Excellent communication and collaboration skills.
- Ability to develop and execute effective marketing strategies.
- Strong product development and policy development skills.
Interested candidate please submit CV & Cover Letter by using the contact detail. Only shortlisted candidates will be notified.
Women and People with Disabilities are Encouraged to Apply!
Thanks, From Khmer Online Jobs Team
| Company : | LOLC (Cambodia) Plc. |
| Email : | recruitment@lolc.com.kh |
| Address : | # 666B, Street 271, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh, Cambodia |
| Website : |
http://LinkedIn/LOLC (Cambodia) Plc. http://Facebook/LOLC (Cambodia) Plc. http://www.lolc.com.kh |
LOLC (CAMBODIA) PLC.is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. LOLC is owned by three shareholders, namely LOLC Micro Investment, Developing World Markets (DWM) and TPC ESOP. Currently, LOLC serves more than 205,617 clients with loans outstanding of more than 271 million USD.
