Customer Service Standard Officer-Senior Executive for LOLC (Cambodia) Plc.
| For : | Cambodian Only |
| Categories : | Accounting, Banking / Finance, Business Administration, Customer Service/Support |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | English |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 15th July 2026 |
| Salary : |
Negotiable
|
| Experience : | Minimum 3 years |
| Degree : | Bachelor |
LOLC (CAMBODIA) Plc. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. To support the rapid growth of our operations, LOLC is recruiting the following position:
- Assist to develop policy/procedure/guideline of Customer Service Standard.
- Provide training “Customer Service Standard” to newly recruited staff and provide refresher training to existing staff.
- Develop a checklist and questionnaire for customer service evaluation at branch level.
- Regularly conduct branch visits to evaluate customer service implementation, collect customer experience, provide coaching and recommendations to branch level if their shortcomings.
- Filter outstanding branches of customer service implementation for rewarding.
- Initiate customer experience program and propose to direct supervisor.
- Collect feedback on customer service implementation from staff.
- Collect customer feedback from branch to evaluate service performance.
- Conduct competitor surveys of customer service standards.
- Perform other tasks assign by management.
- English - Good
- Bachelor's Degree in Banking/finance or business management, or related filed.
- Customer service capacity is a requirement for 3 years as a minimum
- Experience or knowledge of microfinance and the banking industry is preferable.
- Be proficient in English both speaking and writing and very good in communication skills.
- Good understanding of computer skills (Ms. Word, Excel, and PowerPoint).
- Self-motivated person, good relationship with the public, ability to work under pressure and work independently.
- Honest and excellent character with high commitment to work with teamwork and willing to travel to provide is compulsory.
Interested candidate please submit CV & Cover Letter by using the contact detail. Only shortlisted candidates will be notified.
Women and People with Disabilities are Encouraged to Apply!
Thanks, From Khmer Online Jobs Team
| Company : | LOLC (Cambodia) Plc. |
| Email : | recruitment@lolc.com.kh |
| Address : | # 666B, Street 271, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh, Cambodia |
| Website : |
http://LinkedIn/LOLC (Cambodia) Plc. http://Facebook/LOLC (Cambodia) Plc. http://www.lolc.com.kh |
LOLC (CAMBODIA) PLC.is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. LOLC is owned by three shareholders, namely LOLC Micro Investment, Developing World Markets (DWM) and TPC ESOP. Currently, LOLC serves more than 205,617 clients with loans outstanding of more than 271 million USD.
