Customer Service Relation Officer for M.O.M Tree Link Co., Ltd.
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| For : | Cambodian Only |
| Categories : | Business Administration, Customer Service/Support, Sales / Marketing |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English, Chinese |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 10th June 2025 |
| Salary : |
Negotiable
|
| Experience : | Minimum 2 years |
| Degree : | Bachelor |
Job Description
We are looking for qualified candidate to fill for the position below.
- Customer Service Relation Officer
Job Responsibilities & Duties
- Responsible for answering inbound calls, emails, and chats and resolving customers' queries related in the pre- and post-journey
- Document all interactions (calls, messages, emails) with customers and other external stakeholders.
- Working with other departments, such as marketing and sales, to improve the customer experience
- Building and maintaining relationships with customers
- Understanding effective meeting processes and practices and the importance of meeting KPIs.
- Receive customers’ orders from Sale team and/or from customers directly, create Sale Orders (SO) in SAP.
- Co-ordinate with the internal teams (Sale/ Operator/ Warehouse /Finance) to proceed smoothly the whole process of a Sale Order.
- Actively call customers to propose new products
- Receive customers’ complaints and co-ordinate with other internal teams to handle until it is solved.
- Ensure good performance on Customer Service related elements such as on-time SO creation, SO accuracy, Customer satisfaction.
- Handle all Internal and External customer complaints.
- Support and follow COD customer.
- Record and resolve any customer invoice inquiries
- File all customer orders
- Update customer information in various record
- Perform ad-hoc tasks as requested by management team.
Job Requirements
- Graduate degree in Business Administration, Marketing, or a related field.
- Must have excellent verbal and written English, Khmer and Chinese is plus
- Minimum of 2 years of experience in business development, preferably in the Testing,
- Well-organized and detail-oriented and able to multitask
- Ability to work with minimal guidance or supervision and strong time management skills
- Customer orientation and ability to adapt/respond to various queries
- Ability to multitask, prioritize, and manage time effectively
How to Apply?
Kindly please send your CV to email provide in the contact detail. For more info, please contact via phone.
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Company Information (Opening jobs)
| Company : | M.O.M Tree Link Co., Ltd. |
Other Opening Jobs from M.O.M Tree Link Co., Ltd.
1 position
Negotiable
10th June 2025
Phnom Penh
1 position
Negotiable
10th June 2025
Phnom Penh
1 position
Negotiable
10th June 2025
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