Rooms Division Training Team Leader for Pour un Sourire d Enfant
| For : | Cambodian Only |
| Categories : | Service & Hospitality |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | English, French |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 03rd September 2025 |
| Salary : |
Negotiable
|
| Experience : | Minimum 3 years |
| Degree : | Bachelor |
Pour un Sourire d’Enfant (PSE) - For a Child’s Smile is a non-profit organization founded by Christian and Marie-France des Pallières, operating in Cambodia since 1995. Its mission is to help children escape from destitution and lead them to decent, skilled and well-paid jobs.
Recognized by the local authorities, PSE is working in respect of the country with the Cambodians and thus supports sustainable development.
Six main programs – adapted to the needs of the children – have been developed: food, health, protection, education & schooling, vocational training and help for families.
PSE helps more than 6,500 children and more than 6,000 graduates from PSE Vocational Training program graduates have already successfully integrated the job market with a real qualified position. PSE employs more than 650 people in Cambodia (Phnom Penh mainly) and 6 staff at the headquarters in France. 400 volunteers in different countries are actively working on making the organization known through fundraising donations and sponsorships.
In 2000, PSE received the French Human Rights Prize from the French Republic.
- Rooms Division Training Team Leader
- Missions :
- Training Program Management
- Design, implement, and evaluate the Front Office and Housekeeping & Laundry training programs, ensuring they meet industry standards and student learning objectives.
- Supervise and coach all instructors to ensure training quality, instructional discipline, and student engagement.
- Ensure training aligns with national and ASEAN MRA-TP standards and is responsive to employer expectations.
- Monitor student performance, learning progress, discipline, and behavior. Take corrective actions to ensure commitment, responsibility, and progression.
- Oversee development and use of yearly syllabus, lesson plans, logbooks, and other practical evaluations.
- Ensure the effective integration of on-the-job learning through the internal hotel, guesthouse, laundry, and Welcome Center operations.
- Promote the skill trainings and student recruitment assurance for each skills
- Staff supervision and Development
- Lead, supervise, and evaluate the instructional team.
- Conduct classroom observations and provide regular feedback, coaching, and professional development.
- Manage instructor workload, discipline, timekeeping, and performance reviews.
- Support recruitment, onboarding, and HR compliance for the supervised positions.
- Operational Management
- Ensure daily operations of the training hotel, guesthouse, Welcome Center, and laundry run efficiently and reflect professional hospitality standards.
- Lead room assignment, occupancy management, cleanliness, guest check-in/out, and billing processes.
- Handle guest feedback and ensure service quality.
- Manage coordination of concierge and ensure all guest interactions serve as meaningful student learning experiences.
- Ensure safety, sanitation, and maintenance across all Rooms Division facilities.
- Budget & Asset Management
- Participate in preparing and managing the annual budget for Rooms Division training and operations.
- Monitor expenses, track revenues (guesthouse, hotel, laundry), and ensure financial accountability.
- Ensure efficient use and proper maintenance of materials, tools, and equipment.
- Prevent loss or misuse of school property and training assets. Report and follow up on any damages, theft, or irregularities.
- Student Supervision & Discipline
- Establish and enforce a code of conduct for students aligned with hospitality industry expectations.
- Monitor attendance, grooming, punctuality, hygiene, and professionalism of all students.
- Serve as a role model and ensure students comply with school rules and training standards at all times.
- Work with the Dean and Student Affairs team on student disciplinary actions when necessary.
- Quality Assurance & Reporting
- Lead internal monitoring and evaluation of both training and operations.
- Conduct regular feedback surveys with guests, students, and staff.
- Analyze training results and student outcomes to improve training delivery.
- Provide accurate and timely reporting to the superiors on operations, student results, staff performance, and budget.
- Fosters a culture of integrity, respect, and accountability among staff and students toward PSE’s mission, values and all property
- Other Responsibilities
- Carry out additional tasks as assigned by the superiors.
- Education
- Bachelor’s degree in Hospitality Management or a closely related field
- Experience
- Minimum 3 years of experience in hotel Rooms Division operations in a leadership role.
- Minimum 2 years of managing vocational training in room division skills
- Proven experience in managing teams, solving operational challenges, and coaching staff.
- Skills
- Strong planning, supervision, and team development skills.
- High accountability, integrity, and a results-oriented mindset.
- Ability to manage staff, students, and customer service at the same time.
- Proficiency in Microsoft and Google applications
- Very good level in English for both speaking and writing skill
- Specific Technical Competencies
- Strong understanding of FO and HK&L operations and service standards.
- Familiarity with hotel property management systems (Opera, Fidelio, RoomMaster, etc.).
- Ability to design and manage vocational training programs/curriculum.
- Strong skills in operations, budgeting, and reporting.
- Knowledge of pedagogy and adult active learning principles.
- Desirable Attributes :
- Commitment to PSE’s vision, core values and code of conduct
- Policy compliance and protection of children
- Patient, adaptability and ability to cope with change process
- Proactive in receiving and acting on feedback
- Strong sense of responsibility and ownership over outcomes
- Customer- service and people oriented
- Being a role model for continuous learning and improvement.
- Maintains a positive attitude under pressure and leads by example.
Please click the link for comprehensive information concerning PSE.
Applications with cover letter and resume should be sent to email or link below:
Film School Program DeveloperWeb and Apps Development TrainerDean of Business School Operations Manager of PSE InstituteRooms Division Training Team Leader
Recruitment team contact: Phone number provided or Telegram
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| Organization : | Pour un Sourire d Enfant |
| Contact Name : | Pour un Sourire d’ Enfant (PSE) |
| Website : |
http://pse.ngo |
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