Local IT Support Consultant–D2D App for Seva Foundation
| For : | Cambodian Only |
| Categories : | Computer - General, Computer - Networking, Computer - Programming |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 12th August 2026 |
| Salary : |
Negotiable
|
| Experience : | Minimum 3 years |
| Degree : | Bachelor |
Seva Foundation – Cambodia is preparing to launch the upgraded Door-to-Door Screening Application, commonly referred to as the D2D app, for use in community eye screening activities in rural communities. The app will be used by Seva Cambodia’s Community Field Workers to support patient registration, eye screening records, referrals, and reporting.
Currently, the Community Field Workers conduct and record most screening activities manually. The introduction of the D2D app will therefore represent a major transition from paper-based recording to digital data collection and reporting. As some field workers may have limited experience with Android mobile applications and digital systems, they will require regular, practical, and patient technical support during the initial implementation period.
In parallel, Seva Foundation is exploring cloud storage solutions to securely store data generated from the D2D app. While Seva’s IT team will lead the review and selection of the cloud service provider, the Local IT Support Consultant will support the operational and technical coordination needed to ensure that the app connects smoothly with the selected cloud storage system and that data synchronization, security, and documentation are properly supported.
- Daily Remote IT Support to Community Field Workers
- Provide remote technical support to the Program Assistant and Community Field Workers on a daily basis during the consultancy period.
- Be available and accessible on a need-based basis from Monday to Friday, between 8:00 a.m. and 5:00 p.m., to provide support through phone, Telegram/WhatsApp, email, or other agreed communication channels. While support may be requested at any time during these working hours, the total time required is not expected to exceed four hours per day during the first month and three hours per day during the second and third months.
- Respond to day-to-day issues related to app login, user access, data entry, patient registration, screening records, referrals, report access, synchronization, device settings, connectivity, and other common user challenges.
- Provide clear, step-by-step guidance to field workers who may not be technically confident.
- Support the Program Assistant in responding to questions and problems raised by field workers during active screening days.
- When necessary and agreed in advance, provide occasional in-person support during key training, launch, or field implementation activities.
- Troubleshooting and Issue Resolution
- Identify whether reported problems are related to user error, device settings, internet connectivity, data synchronization, app configuration, cloud connection, or software bugs.
- Resolve simple and routine issues directly where possible.
- Guide users remotely to check internet connection, app updates, permissions, storage, login credentials, synchronization status, and other basic device or app settings.
- Escalate unresolved or system-level issues to SCEH, V3M, Seva IT team, and/or the cloud service provider, as appropriate, with clear documentation.
- Follow up on escalated issues until they are resolved or until further guidance is provided by the relevant technical team.
- Support to Program Assistant
- Serve as the first technical support contact for the Program Assistant who is overseeing the D2D app implementation.
- Provide regular technical guidance to the Program Assistant so that they can better support field workers.
- Help the Program Assistant monitor common user challenges, app use, data synchronization, cloud storage connection issues, and unresolved technical matters.
- Assist the Program Assistant in preparing simple updates for the Seva Cambodia management team when required.
- Data Entry, Synchronization, Cloud Storage, and Reporting Support
- Support the Program Assistant and field workers in checking whether data have been properly saved, synchronized, and transmitted to the appropriate storage system.
- Support coordination with SCEH/V3M, and the selected cloud service provider to help ensure a seamless connection between the D2D app and cloud storage.
- Monitor and report any issues related to data upload, synchronization delays, failed transfers, missing records, duplicate entries, or inconsistencies between the app and cloud storage.
- Help verify that data generated from the app are securely stored, backed up, and accessible to authorized users according to Seva’s data management requirements.
- Support documentation of any data security or access-related issues and actions taken. Support communication between field users and technical teams by translating field-level problems into clear technical explanations.
- English - Good is required
- Khmer - Fluent is required
- Bachelor's Degree in In Information Technology, Computer Science, Management Information Systems, or a related field.
- Practical experience in IT support, mobile application support, helpdesk support, cloud-based system support, or digital data collection support. for 2 to 3 years as a minimum
- Experience supporting users with limited technical skills, preferably in health, NGO, community development, or field-based settings.
- Good understanding of Android smartphones or tablets, mobile applications, internet connectivity, app installation, data synchronization, cloud storage, basic data backup, and basic troubleshooting.
- Basic understanding of data security, user access control, confidentiality, and responsible handling of personal or patient data.
- Good documentation and follow-up skills.
- Fluency in Khmer is required. A good command of English, with the ability to understand and communicate effectively in both spoken and written English, is required.
- Values, including equity, inclusion, respect, and non-discrimination.
Interested candidate please submit CV & Cover Letter by using the contact detail. Only shortlisted candidates will be notified.
However, applications are reviewed on a rolling basis, and positions may close sooner once suitable candidates are identified.
Thanks, From Khmer Online Jobs Team
| Organization : | Seva Foundation |
| Contact Name : | Seva Foundation Cambodia |
| Email : | sevacambodia@seva.org |
| Address : | P.G.C.T Center, 3rd Floor (A), Street 274, Village 15, Sangkat Tonle Basak, Khan Chamkar Mon, Phnom Penh, Cambodia |
| Website : |
http://www.seva.org |
