Assistant Guest Experience Manager for Song Saa Private Island
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| For : | Cambodian Only |
| Categories : | Communications, Exec. / Management, Service & Hospitality |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English |
| Location : | Sihanouk Ville |
| Hiring : | 1 Position |
| Closing Date : | 30th December 2025 |
| Salary : |
Negotiable
|
| Experience : | Minimum 2 years |
| Degree : |
Job Description
Song Saa Private Island is Cambodia’s first private island resort, setting new benchmarks for luxury and sustainability. This award-winning five-star property has 24 luxurious villas in an incredible island setting.
Job Responsibilities & Duties
- Lead Pre‑Arrival Guest Preference Check and ensure guest profiles are accurate.
- Greet and escort guests through airport transfers, Song Saa Lounge, and island arrival.
- Serve as primary in‑stay contact: proactively check in at morning, lunch, afternoon activity, guest experiences, pre‑dinner and post‑activity touchpoints.
- Curate and coordinate dining, culinary, spa, wellness and activity itineraries in partnership with F&B, Spa and Activities teams.
- Facilitate special requests: romantic dinners, private excursions, wellness rituals and celebration moments.
- Introduce and connect guests to the Song Saa Foundation and optional conservation or community experiences.
- Handle guest concerns with empathy, discretion and prompt resolution; document and escalate when required.
- Capture guest feedback and update profiles to build lasting relationships and service continuity.
- Maintain daily handovers, communication logs and participate in briefings and trainings.
Job Requirements
Work History:
- luxury hospitality (villa host, butler, guest relations or similar) for 2 years as a minimum
- Exceptional interpersonal and communication skills in English; Khmer or other languages are an advantage.
- Proven ability to anticipate needs, personalise experiences and manage multiple Tasks.
- Strong problem‑solving, calm under pressure and high discretion with guest privacy.
- Comfortable living and working in a remote island environment; flexible with shifts.
- Warm, genuine service style and cultural sensitivity.
- Storyteller mindset with passion for sustainability and community impact.
- Highly organised, detail‑oriented and proactive.
How to Apply?
Interested applicants who meet these criteria should submit their CVs to email provided in the contact details.
Due to the nature of the position and the expected response we will only be able to respond to shortlisted candidates.
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Company Information (Opening jobs)
| Company : | Song Saa Private Island |
| Contact Name : | Songsaa Private island |
| Email : | talent@songsaa.com |
| Address : | #10, Street 618, Phum 18, Sangkat Boeng Kak Ti Pir, Khan Tuol Kouk, Phnom Penh, Cambodia |
| Website : |
https://www.songsaa.com/ |
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