Front Office Manager for Stay Nature Group
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| For : | Cambodian Only |
| Categories : | Service & Hospitality |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Location : | Siem Reap |
| Hiring : | 2 Positions |
| Closing Date : | 27th December 2025 |
| Salary : |
Negotiable
|
| Experience : | Minimum 5 years |
| Degree : | Bachelor |
Job Description
Are you passionate about hospitality and eager to join a team that values excellence and customer satisfaction? Stay Nature Hotel Group is looking for dedicated and enthusiastic individuals to join our growing family. We offer a dynamic work environment, competitive benefits, and opportunities for career advancement.
Job Responsibilities & Duties
- Oversee all Front Office operations, including guest check-in/check-out, reservations, and front desk service.
- Lead and supervise the Front Office team to ensure that the highest standards of guest service are maintained at all times.
- Monitor guest satisfaction and address any issues, concerns, or complaints promptly and professionally.
- Manage and optimize the guest reservation process, ensuring accurate bookings and smooth arrivals and departures.
- Coordinate with Housekeeping, F&B, and other departments to ensure seamless communication and operations.
- Monitor front desk inventory and equipment, ensuring everything is well-maintained and functional.
- Prepare and manage staff rosters, ensuring that the department is appropriately staffed during peak periods.
- Assist in training and developing front office staff to enhance their skills and service standards.
- Analyze guest feedback and implement improvements to enhance the guest experience.
- Handle cash and billing processes, ensuring compliance with hotel procedures and financial accuracy.
- Implement and uphold the hotel's policies and procedures in daily operations.
- Maintain up-to-date knowledge of the hotel’s services, promotions, and policies.
- Act as Duty Manager during your shift, managing hotel operations in the absence of senior management.
- Support the Operations Manager in strategic initiatives, including cost control, performance reviews, and quality improvement.
Job Requirements
Qualifications:
- Bachelor's Degree in Hospitality Management or related field.
- Minimum 3–5 years of experience in front office management or guest services within a hotel environment, with at least 2 years in a supervisory role.
- Proficiency with hotel management systems (PMS) and Microsoft Office applications.
- Strong leadership, team-building, and people management skills.
- Excellent communication and interpersonal abilities.
- Strong problem-solving skills and a guest-centric approach to service.
- Ability to work under pressure while maintaining professionalism and quality standards.
- Exceptional organizational and multitasking skills.
- Flexibility to work various shifts, including weekends and holidays.
- Guest-focused with a passion for delivering excellent customer service.
- Ability to lead and motivate a team.
- Strong attention to detail and operational excellence.
- Time management and problem-solving skills.
- Financial awareness and ability to manage budgets and cost controls.
- Ability to adapt to changing priorities in a fast-paced environment.
How to Apply?
Send your CV to the email provided in the contact details with the subject line: Example: “F&B Manager – [Your Name]”,“Front Office Supervisor – [Your Name]”, “Assistant Operations Manager – [Your Name]", “Receptionist – [Your Name]”, “Service Staff – Morning Shift – [Your Name]”, “Front Office Manager – [Your Name]”, “Housekeeping Attendant – Morning Shift – [Your Name]”, “Public Area Attendant – [Your Name]”, “Sous Chef – [Your Name]”
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Company Information (Opening jobs)
| Company : | Stay Nature Group |
| Email : | people@staynature.net |
| Address : | Sala Kamreuk, Sala Kamreuk Sangkat, Siem Reap Municipality, Siemreap Province, Cambodia |
| Website : |
https://www.staynature.net/ |
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