Front Office Supervisor for Stay Nature Group
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| For : | Cambodian Only |
| Categories : | Service & Hospitality, Tourism |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Location : | Siem Reap |
| Hiring : | 2 Positions |
| Closing Date : | 27th December 2025 |
| Salary : |
Negotiable
|
| Experience : | Minimum 4 years |
| Degree : | Bachelor |
Job Description
Are you passionate about hospitality and eager to join a team that values excellence and customer satisfaction? Stay Nature Hotel Group is looking for dedicated and enthusiastic individuals to join our growing family. We offer a dynamic work environment, competitive benefits, and opportunities for career advancement.
Job Responsibilities & Duties
- Supervise daily Front Office operations including check-in, check-out, reservations, and guest services.
- Assist in leading, training, and motivating Front Office staff to ensure consistent service excellence.
- Ensure guest arrivals, departures, and in-house experiences are handled efficiently and professionally.
- Respond to guest inquiries and complaints with prompt, courteous, and effective solutions.
- Coordinate room assignments, VIP preparations, and special guest requests.
- Monitor the accuracy of guest billing, payments, and cashiering procedures.
- Ensure compliance with hotel policies, SOPs, and service standards at all times.
- Maintain the cleanliness, organization, and professionalism of the front desk area.
- Assist in preparing staff schedules and daily duty rosters.
- Support the Front Office Manager in performance evaluations, coaching, and staff development.
- Review daily reports, room status, and occupancy forecasts.
- Act as the shift leader or duty supervisor when required.
- Promote teamwork and effective communication within the Front Office and other departments.
Job Requirements
Qualifications:
- High School Diploma in or Bachelor’s degree in Hospitality, Tourism, or related field is preferred
- Minimum 2–4 years of Front Office experience, with at least 1 year in a supervisory or senior role.
- Strong customer-service mindset with excellent communication and interpersonal skills.
- Proficiency in hotel PMS systems and Microsoft Office applications.
- Strong organizational and multitasking skills.
- Solid problem-solving abilities and a calm approach in handling guest issues.
- Ability to lead a team and maintain a positive work environment.
- Flexibility to work in shifts, including nights, weekends, and holidays.
- Professional grooming and presentation.
- Guest-focused and service-driven
- Leadership and teamwork
- Strong communication skills
- Attention to detail and accuracy
- Decision-making and problem-solving
- Time-management and multitasking
- Professionalism and integrity
- Adaptability and proactive attitude
How to Apply?
Send your CV to the email provided in the contact details with the subject line: Example: “F&B Manager – [Your Name]”,“Front Office Supervisor – [Your Name]”, “Assistant Operations Manager – [Your Name]", “Receptionist – [Your Name]”, “Service Staff – Morning Shift – [Your Name]”, “Front Office Manager – [Your Name]”, “Housekeeping Attendant – Morning Shift – [Your Name]”, “Public Area Attendant – [Your Name]”, “Sous Chef – [Your Name]”
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Company Information (Opening jobs)
| Company : | Stay Nature Group |
| Email : | people@staynature.net |
| Address : | Sala Kamreuk, Sala Kamreuk Sangkat, Siem Reap Municipality, Siemreap Province, Cambodia |
| Website : |
https://www.staynature.net/ |
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