Online Ambulance Helpline Coordinator for Stop Online Harm
| For : | Cambodian Only |
| Categories : | Health / Medical - Psychology, Social Work |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Location : | Phnom Penh |
| Hiring : | Many |
| Closing Date : | 30th November 2025 |
| Salary : |
Negotiable
|
| Experience : | Yes |
| Degree : |
At Stop Online Harm (SOH), we believe that everyone deserves to feel safe online. We’re a women-led, high-impact organization dedicated to tackling one of the world’s most urgent and complex problems: Technology-Facilitated Gender-Based Violence (TFGBV).
Our mission is survivor-first, not donor-driven. We support survivors, influence policies, and build innovative services that save lives and futures. And we’re looking for a motivated and kind Helpline Coordinator to help implement our roll-out of the Online Ambulance (OA) to support survivors from online harm in Cambodia!
- Helpline management & direct support
- Lead the daily operations of the OA helpline, ensuring timely and compassionate responses to survivors
- Provide immediate guidance and accurate information to individuals experiencing online harassment and TFGBV
- Assess case urgency and severity to determine appropriate support pathways
- Maintain a survivor-centered and trauma-informed approach in all interactions
- Case coordination & management
- Oversee case management and outsource cases to relevant experts (cybersecurity professionals, mental health counselors, legal advisors) based on survivor needs
- Facilitate clear communication between survivors and support providers
- Track progress and follow up on open cases to ensure quality of care
- Social media management & community engagement
- Create and implement strategic social media plans to enhance visibility, engagement, and public education on online harassment and digital safety
- Develop engaging content promoting our OA helpline services and practical safety tips
- Monitor social media platforms to detect and respond to incidents of online harassment
- Analyze social media trends and engagement metrics related to online harassment
- Documentation & reporting
- Ensure accurate, confidential documentation of all helpline interactions and case data
- Prepare regular reports on case outcomes, service performance, emerging trends, and challenges encountered
- Track helpline metrics to inform program improvements
- Partner relations & collaboration
- Maintain regular communication with partner organizations and service providers
- Work closely with the Cambodia Program Manager and Myanmar OA helpline team to align helpline services with SOH's broader program goals
- Represent the program in meetings with stakeholders and partners
Application form:
Online Ambulance Helpline CoordinatorMental Health and Psychosocial Support (MHPSS) ResponderApplications will be considered on a rolling basis and only shortlisted candidates will be contacted.
This position requires someone who can balance strategic oversight with hands-on support, maintain composure under pressure, and approach each case with genuine care and professionalism. If you are organized, independent, kind, and have experience in mental health support, we hope you consider applying so we can work together to combat TFGBV in Cambodia.
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When you apply for this job, if possible please mention that "You see this job announcement in www.khmeronlinejobs.com".Thanks, From Khmer Online Jobs Team
| Organization : | Stop Online Harm |
| Address : | Borey Piphoup Thmey Chhouk Va 2, Sangkat Samraong Kraom, Khan Pur SenChey, Phnom Penh, Cambodia |
| Website : |
https://www.facebook.com/SOHCambodia https://www.stoponlineharm.org/ |
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