Customer Service Leader for Think!Think Learning Lab
Share
| For : | Cambodian Only |
| Categories : | Business Administration, Communications, Customer Service/Support, Educate/Train/Teaching |
| Schedule : | Full time job, Full time job |
| Sex : | Male, Female |
| Location : | Phnom Penh |
| Hiring : | 2 Positions |
| Closing Date : | 20th March 2026 |
| Salary : |
$350 - $450
|
| Experience : | Minimum 3 years |
| Degree : | Bachelor |
Job Description
We offer a new concept of service, “Edutainment” (Education entertainment) to our students and parents in our learning lab
Your smile will bring a joyful learning experience to our guests.
Let’s enjoy working together in our friendly environment!
Job Responsibilities & Duties
- Team Management:
- Lead, mentor, and manage the customer service team, ensuring alignment with the school’s goals and objectives.
- Conduct regular team meetings to communicate expectations, provide updates, and address concerns.
- Monitor team performance, provide feedback, and implement training programs to improve skills and knowledge.
- Training & Development, Conduct training sessions, create training materials, and provide ongoing training/support for the customer service team.
- Customer Service Excellence:
- Develop and maintain high standards of customer service to enhance student and parent satisfaction.
- Handle escalated inquiries and complaints, ensuring timely and effective resolution.
- Implement and monitor customer service policies and procedures to ensure consistency and quality.
- Operational Oversight:
- Oversee the day-to-day operations of the customer service department, including staffing, scheduling, and workflow management.
- Manage and optimise customer service channels (phone, telegram, in-person, etc.) to ensure efficient and effective communication.
- Reporting and Documentation:
- Prepare and present regular reports on customer service performance, issues, and trends to CS Manager and Head of CS.
- Maintain accurate and up-to-date records of customer interactions, feedback, and resolutions.
- Public Speaking and Representation:
- Give orientations to new parents, providing clear and informative presentations about school programs/concepts.
- Deliver presentations during trial classes to prospective students and parents, showcasing the school's offerings and answering questions.
Job Requirements
Qualifications:
- Bachelor's Degree in Business, Education, Communications, or related field.
- Customer service, with leadership experience for 2 to 3 years
- Strong leadership, communication, and problem-solving skills. Proficiency in customer service software and MS Office.
- Problem-Solving: Strong analytical skills to identify issues and implement effective solutions.
- Attention to Detail: Precision in managing processes, documentation, and customer interactions.
- Professional, customer-focused, and able to multitask in a fast-paced environment.
- Leadership: Ability to guide, motivate, and develop a team to achieve high performance.
- Communication: Clear and effective communication skills, both verbal and written, with the ability to convey complex information.
- Customer Focus: A deep commitment to providing excellent service and enhancing customer satisfaction.
- Adaptability: Flexibility to manage changing priorities and work in a dynamic environment.
- Collaboration: Ability to work effectively with different departments to achieve common goals.
How to Apply?
Interested qualified candidates are invited to send their CV and Cover letter via email or contact as provided in the contact details. Only shortlisted candidates will be contacted for an interview.
Help Khmer Online Jobs
When you apply for this job, if possible please mention that "You see this job announcement in www.khmeronlinejobs.com".Thanks, From Khmer Online Jobs Team
Company Information (Opening jobs)
| Company : | Think!Think Learning Lab |
| Contact Name : | WonderLab (Cambodia) Co., Ltd |
| Email : | hr@thinkthinklearninglab.edu.kh |
| Address : | The commune building, St. 347, Sangkat Boeng Kak Ti Muoy, Khan Tuol Kouk, Phnom Penh, Cambodia |
| Website : |
http://Company website http://Youtube Learning-Lab Video http://Facebook page |
Other Opening Jobs from Think!Think Learning Lab
2 positions
Negotiable
20th March 2026
Phnom Penh
Sponsored
Similar jobs
