Operation Manager, Retail Non-Fuel (SFS) for TotalEnergies Marketing (Cambodia) Co., Ltd.
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| For : | Cambodian Only |
| Categories : | Business Administration, Hospitality - Bar, Operations Management, Sales / Marketing |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 09th December 2026 |
| Salary : |
Negotiable
|
| Experience : | Minimum 5 years |
| Degree : | Master |
Job Description
TotalEnergies Marketing (Cambodia) Co., Ltd. (previously called TOTAL Cambodge) is an affiliate of TotalEnergies, a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity. Our employees are committed to providing energy that is more affordable, reliable, and sustainable.
To support the continued growth of our Specialty Food Services (SFS) business, we are seeking a talented and motivated candidate for the following position:
Job Responsibilities & Duties
- Lead and manage the operations of Bonjour Shops and Café Bonjour across COCO, CODO, and DODO networks to ensure sustainable sales growth, profitability, operational excellence, and customer satisfaction.
- Own network sales, profitability, compliance, and operational performance across all Retail Non-Fuel sites.
- Drive consistent implementation of operating standards, SOPs, merchandising principles, and customer service excellence across all locations.
- Establish COCO sites as operational benchmarks and replicate best practices across CODO and DODO networks.
- Ensure effective stock management, product availability, inventory accuracy, replenishment processes, FIFO/FEFO compliance, and loss prevention through strong operational controls and dealer coaching.
- Own food safety, HACCP compliance, and HSEQ standards through regular audits, training, corrective actions, and continuous improvement initiatives.
- Build strong partnerships with dealers and collaborate closely with the SFS team and Territory Managers to accelerate CODO and DODO business growth.
- Support dealers in improving assortment, merchandising, promotions, store execution, and staffing to increase sales and customer basket size.
- Ensure all new Bonjour Shops and Café Bonjour sites are fully operational, adequately staffed, properly trained, and effectively supported during and after launch.
- Monitor, analyze, and improve store performance through KPI reviews, business reporting, action plans, and regular operational follow-up.
- Evaluate promotional activities and business initiatives and translate insights into practical commercial recommendations.
- Monitor customer behaviour, competitor activities, and market trends to identify growth opportunities and improve business performance.
- Lead, coach, and develop the Operations team to achieve business objectives while fostering a culture of accountability, collaboration, and continuous improvement.
- Prepare regular performance reports and present operational results, opportunities, and risks to management.
- Ensure compliance with the Company's Code of Conduct, internal control requirements, food safety standards, HSEQ regulations, and applicable legal obligations.
Job Requirements
Languages:
- Khmer - Fluent is required
- English - Fluent is required
- Bachelor's Degree in Business Administration, Management, Hospitality Management, Retail Management, or a related field.
- Master's Degree is preferred
- Experience in retail or food service operations for 5 years as a minimum
- Multi-site operations management and SOP implementation.
- Team leadership and people management.
- Store audits, merchandising, and inventory control.
- KPI monitoring, P&L management, and operational planning.
- Strong Excel, reporting, and data analysis skills.
- Convenience retail and food service operations.
- Dealer or franchise business models.
- HACCP, food safety, and HSEQ standards.
- Fluent in Khmer and English, both spoken and written.
- Experience managing multi-site operations and leading teams is preferred.
- Strong field leadership and hands-on management approach.
- Ability to influence and build partnerships without direct authority.
- Strong communication, coaching, and problem-solving skills.
- Results-driven with a focus on operational excellence and customer experience.
How to Apply?
Interested qualified candidates are invited to send your CV, and Cover letter via email or to our Head Office address provided in the contact details.
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Company Information (Opening jobs)
| Company : | TotalEnergies Marketing (Cambodia) Co., Ltd. |
| Email : | sm-kh.hr@totalenergies.com |
| Address : | GIA Tower, 33rd Floor, Koh Pich, Street Sopheak Mongkul, Sangkat Tonle Basak, Khan Chamkar Mon, Phnom Penh, Cambodia |
| Website : |
http://kh.totalenergies.com |
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