Digital Learning Facilitator for University of Puthisastra Co., Ltd.
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| For : | Cambodian Only |
| Categories : | Computer - General, Computer - Networking, Educate/Train/Teaching |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 14th July 2026 |
| Salary : |
Negotiable
|
| Experience : | Yes |
| Degree : | Bachelor |
Job Description
The University of Puthisastra (UP) is a private university in Phnom Penh that focuses on Health Sciences and Technology. UP is committed to developing higher education in Cambodia and enabling its students to become future leaders of Cambodia in Health Care and Technology.UP is seeking candidates with a passion for education and learning, a strong work ethic, and values that resonate with UP’s vision and values.We are now looking for qualified candidates to fill below positions:
Job Responsibilities & Duties
- First-Level Systems Support (40%)
- Act as the first point of contact for support with:
- Moodle LMS (UPOP)
- Digital learning tools
- Access and navigation issues
- Troubleshoot common user issues quickly and effectively
- Escalate complex technical issues to IT or specialist teams
- Maintain clear guidance and FAQs for common problems
- User Training and Capability Development (25%)
- Design and deliver practical, hands-on training for:
- Students (e.g. using LMS, submitting assignments, accessing resources)
- Teachers (e.g. uploading content, managing courses, using tools)
- Support on-boarding of new students and staff
- Develop simple, accessible training materials (guides, videos, quick tips)
- Digital Learning Experience Support (15%)
- Support staff and students in navigating digital learning environments
- Identify recurring issues and recommend improvements
- Contribute to improving usability and user experience of platforms
- Collaboration and Integration (10%)
- Work closely with:
- Learning Commons team (for student-facing support)
- Centre for Learning Innovation (for academic use of tools)
- IT (for system performance and escalation)
- Ensure consistent messaging and support across teams
- Service Excellence and Continuous Improvement (10%)
- Deliver responsive, student-centered support
- Track common issues and user needs
- Contribute to service improvement and innovation.
Job Requirements
Qualifications:
- Bachelor's Degree in ICT, Education, or related field desirable)
- Experience supporting users with digital systems or platforms
- Experience in training, helpdesk, or customer support roles
- Familiarity with LMS platforms (Moodle preferred)
- Strong troubleshooting and problem-solving skills
- Ability to explain technical concepts in simple terms
- Basic understanding of digital learning environments
- Service-oriented and approachable
- Patient and supportive with users of all skill levels
- Practical and solutions-focused
- Adaptable and responsive.
How to Apply?
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
The University welcomes Cambodian and international candidates
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Company Information (Opening jobs)
| Company : | University of Puthisastra Co., Ltd. |
| Contact Name : | HR Department |
| Email : | jobs@puthisastra.edu.kh |
| Address : | # 55 Street 180-184, Sangkat Boeng Reang, Khan Doun Penh, Phnom Penh, Cambodia |
| Website : |
http://www.puthisastra.edu.kh |
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