Market Development Executive for Victoria Tour Cambodia
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| For : | Cambodian Only |
| Categories : | Business Administration, Sales / Marketing, Service & Hospitality, Tourism |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English, Chinese, Thai, Vietnamese |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 25th August 2026 |
| Salary : |
$500
|
| Experience : | Yes |
| Degree : | Bachelor |
Job Description
Victoria Tour, a trusted name in the travel industry and recognized as the best B2B travel agency with a strong global presence. We specialize in providing end-to-end travel solutions for travel agents, tour operators, corporate clients, and individual travelers worldwide.
Our mission is to create memorable travel experiences through carefully curated domestic and international tours, professional guidance, and exceptional customer service. Whether it's a leisure holiday, corporate group travel, or a customized itinerary, our expert team ensures a seamless experience from start to finish.
Job Responsibilities & Duties
- Customer Development
- Research and identify potential travel agencies, tour operators, corporate customers, schools, associations, and other business partners.
- Build and maintain an updated database of potential and existing customers.
- Contact potential customers by phone, email, Telegram, WhatsApp, Facebook, LinkedIn, and other appropriate channels.
- Arrange meetings and visit customers regularly in Phnom Penh.
- Introduce the company, destinations, tour programs, travel services, and cooperation policies.
- Develop new B2B customers and generate qualified sales opportunities.
- Follow up with customers after meetings and maintain regular communication.
- Market Expansion
- Study the Cambodian outbound tourism market and identify new business opportunities.
- Collect information about customer demand, popular destinations, travel seasons, group sizes, budgets, and purchasing behavior.
- Identify travel agencies organizing outbound tours from Cambodia to Vietnam, Thailand, China, Korea, Singapore, Malaysia, Indonesia, and other destinations.
- Recommend suitable travel products and sales strategies for the Cambodian market.
- Monitor competitors, market prices, promotional activities, and new tourism trends.
- Support the company in expanding its business network throughout Cambodia.
- Customer Visits and Relationship Management
- Prepare a weekly customer visit plan.
- Visit travel agencies and potential partners according to the approved schedule.
- Present company profiles, tour programs, rate sheets, brochures, and promotional materials.
- Build professional and long-term relationships with decision-makers.
- Record customer feedback, requirements, concerns, and future travel plans.
- Provide timely follow-up after every customer visit.
- Maintain good relationships with existing customers and encourage repeat business.
- Sales Support
- Receive customer inquiries and coordinate with the company’s sales and operations teams.
- Collect complete information about travel dates, destinations, group size, hotels, transport, meals, guides, and other services.
- Support the preparation and follow-up of quotations and tour proposals.
- Follow up on pending inquiries and encourage customers to confirm bookings.
- Assist with payment follow-up when necessary.
- Support customers before, during, and after the tour.
- Report customer complaints or service issues to management immediately.
- Reporting
- Submit daily reports on customer calls, meetings, visits, inquiries, and follow-up activities.
- Submit a weekly market development report.
- Maintain accurate customer records in the company’s CRM or reporting system.
- Report customer needs, competitor activities, market changes, and business opportunities.
- Provide photos, meeting notes, business cards, and other evidence of customer visits when required.
- KEY PERFORMANCE INDICATORS
- Number of new potential customers added to the database.
- Number of customer calls, follow-up activities, customer visits, and face-to-face meetings.
- Number of qualified inquiries and new active travel agency partners.
- Number and value of confirmed bookings, revenue, and profit generated. Quality and accuracy of daily and weekly reports.
- Customer relationship quality and compliance with company procedures.
- INDICATIVE MONTHLY TARGETS
- Contact at least 100 potential customers.
- Visit at least 40-60 customers.
- Develop at least 10 qualified business opportunities.
- Generate new inquiries and confirmed bookings according to monthly company targets.
Job Requirements
Languages:
- Khmer - Fluent is required
- English - Good is required
- Chinese - Simplified is preferred
- Vietnamese is preferred
- Bachelor's Degree in Tourism, Hospitality, Business Administration, Marketing, Sales, or a related field is preferred
- Experience in travel, tourism, hospitality, sales, business development, or customer service is preferred.
- Existing relationships with travel agencies or tour operators in Cambodia are a strong advantage.
- Khmer fluency is required; working knowledge of English is required.
- Chinese, Vietnamese, or other foreign language skills are an advantage.
- Having a personal motorbike and valid driving licence is preferred.
- Good communication, presentation, negotiation, and relationship-building skills.
- Able and willing to travel around Phnom Penh to visit customers regularly.
- Able to work independently and manage a daily customer visit schedule.
- Responsible, honest, proactive, disciplined, and results-oriented.
How to Apply?
APPLICATION INSTRUCTIONS
- Updated CV in English and a recent photograph.
- Current residential location, expected salary, and earliest available starting date.
- Details of previous sales or tourism experience.
- A list of travel agencies or business customers previously handled, if applicable.
- Please use the application title: “Market Development Executive - Phnom Penh”.
To email provided in the contact details.
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Company Information (Opening jobs)
| Company : | Victoria Tour Cambodia |
| Email : | sales45@victoriatour.com cambodia@victoriatour.com |
| Address : | Chong Kaosour, Svay Dankum Sangkat, Siem Reap Municipality, Siemreap Province, Cambodia |
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