Feedback & Grievance Redress Mechanism Manager for Wildlife Alliance

For : Cambodian Only
Categories : Community Development, Exec. / Management, Rural development
Schedule : Full time job
Sex : Male, Female
Language : Khmer, English
Location : Phnom Penh
Hiring : 1 Position
Closing Date : 08th May 2026
Salary :
Negotiable
Experience : Yes
Degree :
Job Description

Wildlife Alliance is a leading international conservation organization that strives to protect the human and indigenous rights of forest-dependent communities and indigenous peoples. The organization accomplishes this through comprehensive, community-led livelihood improvement activities and cutting-edge conservation programs that offer direct protection to forests and wildlife. Wildlife Alliance provides technical assistance and critical support to government forest rangers, with a focus on achieving stakeholder consensus to address multiple environmental threats. These threats include economic land concessions for agro-industrial plantations and mining, illegal encroachment on forestland, and wildlife trafficking. Through its commitment to upholding human rights, promoting sustainable development, and preserving biodiversity, Wildlife Alliance contributes significantly to the protection of the unique and fragile ecosystems of the Cardamom Rainforest Landscape. Our organization is an equal opportunity employer committed to diversity, gender equality, and inclusion. We thank all applicants for their interest and look forward to welcoming a new Khmer Communications Officer to our team.

Job Responsibilities & Duties
  • Manage the full grievance lifecycle: intake, logging, classification, investigation, resolution, and closure
  • Maintain a clear case system with defined workflows, timelines, and accountability
  • Supervise grievance staff
  • Ensure all grievances are recorded, tracked, and followed through to resolution in line with established procedures and relevant international standards
  • Apply and enforce standards for response times, escalation, and closure
  • Ensure accessibility of all grievance channels
  • Maintain complete and audit-ready records of cases and outcomes
  • Produce clear reporting on trends, resolution rates, and recurring issues
  • Support grievance-related audits and external reviews
  • Refer cases to relevant external authorities where required, with proper documentation and follow-up
  • Identify recurring issues and support corrective action
Job Requirements
Languages:
  • Khmer - Fluent
  • English - Fluent
Skills & Knowledge:General & Technical Skills
  • Khmer national with professional fluency in Khmer and written and verbal communication skills in English
  • Experience handling complaints, disputes, or case-based processes
  • Ability to follow structured procedures and maintain clear documentation
  • Experience supervising staff and enforcing process discipline
  • Strong organization and attention to detail
  • Ability to engage directly with community members in a clear and neutral manner
  • Sound judgment in handling sensitive issues
Soft Skills
  • Strong communication skills, including the ability to explain processes and manage expectations
How to Apply?

All interested candidates, particularly women, are encouraged to apply for this unique opportunity. Please submit a cover letter, curriculum vitae with photo and contact details to email provided in the contact details. Only shortlisted candidates will be contacted for an interview.


Help Khmer Online Jobs
When you apply for this job, if possible please mention that "You see this job announcement in www.khmeronlinejobs.com".

Thanks, From Khmer Online Jobs Team

Organization Information (Opening jobs)
Organization : Wildlife Alliance
Email : Applications@wildlifealliance.org
Address : House No. 9AB, St. 21, Village 7, Sangkat Tonle Basak, Khan Chamkar Mon, Phnom Penh, Cambodia
Website : http://www.wildlifealliance.org
Other Opening Jobs from Wildlife Alliance
1 position
Negotiable
08th May 2026
Phnom Penh
Sponsored
Similar jobs
Loading