IT Support Officer for Cambodia Institute of Technology and Agriculture

For : Cambodian Only
Categories : Computer - General
Schedule : Full time job
Sex : Male, Female
Location : Phnom Penh
Hiring : 1 Position
Closing Date : 12th November 2026
Salary :
Negotiable
Experience : Minimum 2 years
Degree : Bachelor
Job Description

CITA Institute is a leading educational institution in Cambodia, dedicated to providing high-quality, industry-relevant education and training across various disciplines. We empower our students with the knowledge, skills, and professional networks needed to excel in their careers and contribute to Cambodia's economic development. We are committed to innovation, academic excellence, and fostering a dynamic learning environment.

We are now looking for qualified candidates to fulfill the positions below:

Job Responsibilities & Duties
  • Technical Support and Maintenance
  • Provide first-line technical support (in-person, phone, and remote) for IT-related issues, troubleshooting hardware (desktops, laptops, printers, projectors, security camera) and software problems.
  • Perform routine maintenance, updates, and repairs on all institute computer systems.
  • Manage user accounts, passwords, and access rights across various systems and platforms (e.g., email, google workspace).
  • Install, configure, and upgrade operating systems and essential applications.
  • Network and System Management
  • Monitor and maintain the local area network (LAN) and wireless network (Wi-Fi) to ensure connectivity and security.
  • Assist in the management and maintenance of CITA's servers, website and data storage solutions.
  • Implement and manage data backup and recovery procedures.
  • Maintain inventory of all IT assets and equipment.
  • Training and Documentation
  • Develop and deliver basic IT training and guidance to staff on new software or IT policies.
  • Create and maintain clear, up-to-date documentation for IT procedures, troubleshooting guides, and system configurations.
  • Security and Compliance
  • Monitor systems for security threats (e.g., viruses, malware) and execute countermeasures.
  • Ensure the institute's IT practices comply with relevant data protection and security policies.
Job Requirements
Qualifications:
  • High School Diploma
  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
Work History:
  • Experience in an IT support or help desk role, preferably within an educational environment for 1 to 2 years as a minimum
Skills & Knowledge:General & Technical Skills
  • Proficiency in troubleshooting and supporting Windows and macOS operating systems.
  • Experience with Microsoft Office Suite (or equivalent) and common educational software.
  • Familiarity with server operating systems (e.g., Windows Server, Linux) is a plus.
Soft Skills
  • Problem-Solving: Excellent analytical and diagnostic skills to quickly resolve complex technical issues.
  • Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Customer Service: A helpful, patient, and service-oriented attitude, focused on user satisfaction.
  • Organizational Skills: Ability to manage multiple priorities, track support tickets, and maintain accurate records.
How to Apply?

Interested candidates are invited to submit their resume and cover letter to email address provided in the contact details. Please state "Position Name Application - [Your Name]" in the subject line.

Only shortlisted candidates will be contacted for an interview.

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Company Information (Opening jobs)
Company : Cambodia Institute of Technology and Agriculture
Email : citaschoolkh@gmail.com
Address : No.92 Street Veng Sreng, Damnak Thum 5, Sangkat Stueng Mean chey 3, Khan Mean Chey, Phnom Penh, Cambodia
Website : https://ciattavet.com
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