Client Service Supervisor for E.L.A English Language Academy Co., Ltd.
| For : | Cambodian Only |
| Categories : | Business Administration, Communications, Customer Service/Support, Service & Hospitality |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 04th August 2026 |
| Salary : |
Negotiable
|
| Experience : | Minimum 3 years |
| Degree : | Bachelor |
At English Language Academy (ELA), we are proud to foster a warm, collaborative, and inclusive working environment in Cambodia. Our team is a blend of local and international professionals who bring diverse perspectives and a shared passion for education. Whether you are a Cambodian educator or an international expert, you will find a supportive culture where teamwork, respect, and continuous learning are at the core of everything we do.
ELA offers competitive employment benefits and a clear staff development pathway designed to support your professional growth. We invest in our people through ongoing training, performance coaching, and opportunities for career progression within the academy.
We are firmly committed to ensuring the safety and wellbeing of all children. As part of our Child Protection Policy, ELA upholds a strict zero-tolerance policy toward any form of misconduct. All successful candidates will be required to provide a valid police clearance or criminal background check as evidence of good conduct.
ELA is an equal opportunity employer. We welcome applicants from all backgrounds, and we strongly encourage women and people with disabilities to apply.
- Team Leadership & Supervision
- Supervise, train, and mentor the client service and reception staff to ensure high performance and professionalism.
- Manage staff schedules, assign daily tasks, and conduct regular performance reviews for the client service team.
- Foster a positive, customer-centric team culture that aligns with the organization’s values and goals.
- Customer Experience & Enrollment
- Oversee the end-to-end enrollment process, ensuring accurate registration, placement testing coordination, and onboarding of new learners.
- Act as the primary point of contact for complex inquiries, escalated complaints, and feedback from learners or their parents, resolving issues promptly and professionally.
- Drive retention and re-enrollment efforts by building strong relationships with clients and communicating course benefits effectively.
- Ensure the reception area is welcoming, organized, and adequately supplied with promotional and informational materials.
- Administration & Operations
- Maintain and update accurate learner databases, attendance records, and payment systems.
- Oversee cash handling, invoicing, and receipting processes, ensuring compliance with the organization's financial policies.
- Coordinate with the academic department regarding class schedules, room allocations, and teacher availability.
- Assist in organizing open days, promotional events, and other center activities to attract new learners.
- Reporting & Compliance
- Track and prepare regular reports on enrollment figures, inquiry conversion rates, and customer satisfaction metrics.
- Ensure all client service activities and data handling comply with organizational policies and privacy standards.
- Perform other tasks as assigned by the immediate supervisor.
- Khmer - Fluent
- English - Fluent
- Bachelor's Degree in Business Administration, Communications, Hospitality, or a related field
- Customer service, sales, or front-desk operations for 3 years as a minimum
- Supervisory or team lead role for 1 year is preferred
- Proficiency in MS Office (Word, Excel) and experience using CRM or student management systems.
- Proven experience in handling customer escalations, sales conversions, and basic financial transactions.
- Excellent written and verbal communication skills in both English and Khmer.
- Strong leadership and team-building capabilities.
- Problem-solving mindset with the ability to remain calm and professional under pressure.
- High attention to detail, reliability, and strong organizational skills.
Interested qualified candidates are invited to apply via the link below :
Teacher of EnglishAdmin Officer Graphic Designer Client Service SupervisorFor any inquiries regarding the application, please contact us via the Telegram account provided.
Thanks, From Khmer Online Jobs Team
| Company : | E.L.A English Language Academy Co., Ltd. |
| Address : | No. 24 & 25, St. Mao Tse Tong (245) Phum 7, Sangkat Phsar Depou Ti Muoy, Khan Tuol Kouk, Phnom Penh, Cambodia |
