Client Service Officer for E.L.A English Language Academy Co., Ltd.

For : Cambodian Only
Categories : Business Administration, Communications, Customer Service/Support, Educate/Train/Teaching
Schedule : Full time job
Sex : Male, Female
Language : Khmer, English
Location : Phnom Penh
Hiring : 1 Position
Closing Date : 08th September 2026
Salary :
Negotiable
Experience : Minimum 2 years
Degree : Bachelor
Job Description
We are now looking for qualified candidate to fulfill the position below:
Job Responsibilities & Duties
  • Customer Service & Engagement
  • Provide professional and welcoming customer service to all visitors and prospective learners.
  • Respond to inquiries via phone, email, and in-person, providing accurate information about courses and services.
  • Assist with placement testing coordination and onboarding of new learners.
  • Enrollment & Retention
  • Facilitate the end-to-end enrollment process, ensuring accurate registration and data entry.
  • Support retention and re-enrollment efforts by building positive relationships with clients and communicating course benefits.
  • Ensure the reception area is welcoming, organized, and stocked with promotional materials.
  • Administration & Operations
  • Maintain and update accurate learner databases, attendance records, and payment systems.
  • Handle cash transactions, invoicing, and receipting according to the organization's financial policies.
  • Assist in organizing open days, promotional events, and other center activities.
  • Reporting & Support
  • Collect and record data on inquiry rates and customer satisfaction to support reporting.
  • Ensure all client service activities and data handling comply with privacy standards.
  • Perform other tasks as assigned by the immediate supervisor.
Job Requirements
Languages:
  • English - Fluent
  • Khmer - Fluent
Qualifications:
  • Bachelor's Degree in Business Administration, Communications, Hospitality, or a related field.
Work History:
  • Customer service, sales, or front-desk operations for 1 to 2 years as a minimum
Skills & Knowledge:General & Technical Skills
  • Experience in handling basic financial transactions and customer inquiries.
  • Proficiency in MS Office (Word, Excel) and experience with CRM systems.
  • Excellent written and verbal communication skills in both English and Khmer.
  • Previous experience working within an educational or training institution.
Soft Skills
  • Strong customer-centric mindset and interpersonal skills.
  • High attention to detail, reliability, and strong organizational skills.
How to Apply?

Interested qualified candidates are invited to apply via the link below :

Client Service SupervisorTeacher of English (Expat)Client Service OfficerGraphic DesignerAcademic Assistant
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Company Information (Opening jobs)
Company : E.L.A English Language Academy Co., Ltd.
Address : No. 24 & 25, St. Mao Tse Tong (245) Phum 7, Sangkat Phsar Depou Ti Muoy, Khan Tuol Kouk, Phnom Penh, Cambodia
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