Customer Relations Officer for Knight Frank (Cambodia) Pte Ltd

For : Cambodian Only
Categories : Communications, Customer Service/Support
Schedule : Full time job
Sex : Male, Female
Language : English
Location : Phnom Penh
Hiring : 1 Position
Closing Date : 21st March 2026
Salary :
Negotiable
Experience : Minimum 1 year
Degree : Bachelor
Job Description

Knight Frank is a leading independent global property consultancy with over 129 years of history, operating in more than 60 markets worldwide. Known for its professionalism, integrity, and market expertise, Knight Frank delivers best-in-class property services across residential, commercial, and investment real estate.

Job Responsibilities & Duties
  • Customer Interaction and Support
  • Respond to customer inquiries via phone, email, chat, or in-person.
  • Provide accurate information about products, services, and policies.
  • Handle and resolve customer complaints in a timely and professional manner.
  • Relationship Management
  • Build and maintain positive relationships with customers to encourage repeat business.
  • Follow up with customers to ensure satisfaction and encourage feedback.
  • Problem Resolution
  • Investigate and solve customer issues by coordinating with relevant departments.
  • Record complaints and actions taken for tracking and quality improvement.
  • Customer Feedback and Insights
  • Gather customer feedback and analyze trends to suggest improvements to products or services.
  • Report common issues to management for potential product or service enhancements.
  • Record Keeping and Documentation
  • Maintain detailed and accurate customer records using CRM software.
  • Document interactions, feedback, and issue resolutions for future reference.
  • Cross-functional Coordination
  • Collaborate with sales, marketing, and technical support teams to enhance the customer experience.
  • Support marketing initiatives such as customer satisfaction surveys or promotional campaigns.
  • Compliance and Policies
  • Ensure customer service activities comply with company policies and legal requirements.
  • Stay updated on company policies, procedures, and product knowledge.
  • Perform other tasks as assigned by the Supervisor.
Job Requirements
Languages:
  • English - Good
Qualifications:
  • Bachelor's Degree in a related field is preferred.
Work History:
  • At least experience as a Customer Relations Officer or in a similar role for 1 year
Skills & Knowledge:General & Technical Skills
  • Excellent communication and interpersonal skills to effectively interact with tenants, contractors, and other stakeholders.
  • Proficiency in using computer software and building management systems.
  • Strong written and spoken English skills.
How to Apply?

Interested candidates are invited to send their CVs and Cover Letters to email address provided in the contact details.

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Company Information (Opening jobs)
Company : Knight Frank (Cambodia) Pte Ltd
Contact Name : Knight Frank (Cambodia) Pte., Ltd.
Email : kimvouch.hang@kh.knightfrank.com
Address : 16B, 16th Floor, Canadia Tower 315, Ang Duong St, Sangkat Wat Phnum, Khan Doun Penh, Phnom Penh, Cambodia
Website : http://www.knightfrank.com.kh
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