Key Account Manager for Making It Easy Co., Ltd.

For : Cambodian Only
Categories : Business Administration, Communications, Exec. / Management, Sales / Marketing
Schedule : Full time job
Sex : Male, Female
Language : Khmer, English, Chinese
Location : Phnom Penh
Hiring : 1 Position
Closing Date : 19th September 2026
Salary :
Negotiable
Experience : Minimum 5 years
Degree : Bachelor
Job Description

Making It Easy Co., Ltd. simplifies the complexities of doing business in Cambodia. Since 2016, we have empowered more than 2,400 clients from 68+ countries, guiding them through every stage of the business journey — from Market Entry and Setup to Scaleup and Strategic Exit.

Market Entry & RelocationProperty-On-DemandBusiness Setup & DissolutionAccounting, Tax & AuditHR & Talent Management

Cambodia’s #1 Total Business Management Firm Setup → Scaleup → Succeed

Sales at Making It Easy (MiE) is relationship-driven, lifecycle-focused, and recurring-revenue oriented. We do not only close deals — we build long-term partnerships with clients throughout their business journey in Cambodia.

Job Responsibilities & Duties
  • MARKETING & BUSINESS DEVELOPMENT SUPPORT
  • Support the company’s marketing and lead generation initiatives.
  • Invite prospecting and potential clients to join company events, webinars, networking sessions, and other campaigns with the purpose of building relationships, generating leads, and closing sales.
  • Support event attendance follow-up and sales conversion activities.
  • Identify and introduce potential strategic partners, referral partners, and collaboration opportunities.
  • Identify satisfied clients who may be suitable for testimonials, case studies, success stories, interviews, or other marketing purposes.
  • Coordinate with the Marketing team to strengthen brand visibility and business growth initiatives.
  • KEY ACCOUNT MANAGEMENT
  • Manage portfolio of strategic and high-value clients (Top 20% VIP Clients/Partners).
  • Build long-term business relationships with key decision makers.
  • Conduct regular account review meetings with clients.
  • Understand client business objectives and operational challenges.
  • Ensure excellent post-sales client experience.
  • Maintain high client retention and satisfaction.
  • CROSS-SELLING & UPSELLING
  • Identify opportunities across all MiE Main Service Lines.
  • Introduce additional services aligned to client lifecycle stage.
  • Coordinate with internal departments to propose integrated solutions.
  • Increase recurring and bundled service revenue.
  • Promote long-term service engagement rather than one-time transactions.
  • CLIENT RETENTION & CHURN MANAGEMENT
  • Monitor client engagement and satisfaction levels.
  • Identify early warning signs of client dissatisfaction.
  • Escalate and coordinate issue resolution internally.
  • Develop account retention strategies.
  • Maintain strong renewal and recurring service rates.
  • STRATEGIC CLIENT COMMUNICATION
  • Serve as the primary communication bridge between clients and internal teams.
  • Ensure professional, timely, and solution-oriented communication.
  • Prepare account updates, reports, and strategic recommendations.
  • Conduct executive-level client presentations when necessary.
  • CRM & ACCOUNT REPORTING
  • Maintain accurate CRM records and client interaction history.
  • Monitor account revenue, pipeline, and renewal opportunities.
  • Submit monthly account performance reports.
  • Track account growth opportunities and service penetration.
  • INTERNAL COORDINATION
  • Coordinate with Operations, Finance, HR, and Consulting teams.
  • Ensure smooth onboarding and service delivery.
  • Support internal teams in understanding client expectations.
  • Maintain alignment between sales promises and operational delivery.
Job Requirements
Languages:
  • English - Fluent
  • [Chinese (Mandarin)] - Fluent
  • Khmer - Good is preferred
Qualifications:
  • Bachelor's Degree in Business Administration, Marketing, Management, or related field
Work History:
  • Leadership role for 3 years as a minimum
  • B2B sales, account management, or client relationship management for 5 years as a minimum
Skills & Knowledge:General & Technical Skills
  • Experience handling international and corporate clients
  • Experience in professional services, consulting, or business services is preferred
  • Strong communication, negotiation, and relationship-building skills
  • Strong understanding of compliance-driven sales
  • Proficiency in Microsoft Office 365 and CRM systems. 4.4 LANGUAGE
  • Excellent English and Chinese (Mandarin) communication
  • Khmer is a strong advantage
Soft Skills
  • Revenue-Driven – Owns target
  • Lifecycle-Oriented – Thinks long-term client growth
  • Margin-Conscious – Protects profitability
  • Disciplined – Maintains CRM accuracy
  • Professional – Represents premium B2B brand
  • Structured – Follows qualification system
  • Growth-Minded – Seeks upsell opportunities
How to Apply?
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
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Company Information (Opening jobs)
Company : Making It Easy Co., Ltd.
Email : support@makingiteasy.com.kh
Address : The point Community Mall, #113C, 3F, Mao Tse Tung Blvd, Sangkat Tuol Svay Prey Ti Muoy, Khan Boeng Keng Kang, Phnom Penh, Cambodia
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