Duty Manager for Sam Veasna Conservation Stays Co., Ltd
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| For : | Cambodian Only |
| Categories : | Business Administration, Exec. / Management, Service & Hospitality |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English |
| Location : | Preah Vihear |
| Hiring : | 1 Position |
| Closing Date : | 03rd September 2025 |
| Salary : |
Negotiable
|
| Experience : | Minimum 5 years |
| Degree : | Bachelor |
Job Description
We are looking for qualified candidate to fill for the position below.
- Duty Manager
Job Responsibilities & Duties
- Strategic Leadership & Business Development:
- Execute the overall strategic business plan, setting clear objectives for all departments to achieve financial targets, guest satisfaction, and sustainability goals.
- Identify and pursue opportunities for business growth, market positioning, and new product/service development consistent with ecotourism principles.
- Monitor market trends, competitor activities, and economic indicators to adapt strategies accordingly.
- Represent the establishment at industry events, conferences, and with key stakeholders.
- Oversee all operational departments including Rooms, Food & Beverage, Tour Operations, Sales & Marketing, Human Resources, Finance, Maintenance, and Grounds.
- Ensure the seamless and efficient functioning of all areas, upholding the highest standards of service, quality, and guest experience.
- Implement robust management systems, standard operating procedures (SOPs), and performance metrics across all departments.
- Conduct regular operational reviews, identify bottlenecks, and implement continuous improvement initiatives.
- Financial Stewardship & Profitability:
- Full profit and loss (P&L) responsibility, including budgeting, forecasting, cost control, and revenue management.
- Develop and manage financial strategies to optimize profitability, return on investment, and asset utilization.
- Oversee procurement and supplier relationships, prioritizing local, sustainable, and ethical sourcing.
- Analyze financial reports, identify trends, and make informed decisions to drive financial performance. Ecotourism & Sustainability Champion:
- Act as the ultimate champion and ambassador for the establishment's ecotourism mission and sustainability commitments.
- Lead the development, implementation, and reporting of comprehensive environmental and social responsibility programs.
- Ensure compliance with all relevant local and international sustainability certifications and best practices.
- Drive initiatives for resource conservation (water, energy), waste management (zero-waste aspirations, extensive composting), local biodiversity protection, and responsible visitor management.
- Educate and inspire staff and guests about the importance of sustainable tourism and the unique ecosystem of Preah Vihear.
- Set and maintain the highest standards of personalized guest service, anticipating needs and exceeding expectations.
- Personally engage with guests to gather feedback, resolve complex issues, and build lasting relationships.
- Safeguard and enhance the brand's reputation through consistent service delivery, effective online reputation management, and positive public relations.
- Ensure the guest experience authentically reflects Cambodian culture and the natural beauty of the region. Human Resources & Talent Development:
- Lead the human resources strategy, including talent acquisition, retention, training, performance management, and succession planning.
- Cultivate a positive, inclusive, and high-performance work culture that empowers staff and promotes professional growth.
- Ensure fair labor practices, compliance with Cambodian labor laws, and competitive compensation and benefits.
- Prioritize local employment and provide opportunities for skill development within the community. Stakeholder & Community Relations:
- Build and maintain strong, transparent relationships with the community and local authorities, being their primary liaison and providing regular, comprehensive reports on performance and strategic progress.
- Foster genuine and beneficial relationships with local communities, ensuring the establishment contributes
- positively to their well-being and development.
- Risk Management & Compliance:
- Ensure full compliance with all local laws, regulations, and industry standards, including health, safety, security, and environmental protection.
- Develop and implement robust risk management strategies and emergency response plans.
- Safeguard the assets of the establishment.
Job Requirements
- Experience
- Minimum of 5+ years of progressive leadership experience in the hospitality industry, with at least 2-3 years in a Duty Manager or similar top-tier executive role, preferably within a luxury, boutique, or ecotourism property.
- Demonstrated, in-depth knowledge and proven track record in developing and managing sustainable tourism operations, environmental conservation initiatives, and community engagement programs. Experience with relevant sustainability certifications is highly advantageous.
- Exceptional strategic thinking, analytical, problem-solving, and decision-making skills. Strong ability to motivate, inspire, and manage diverse teams at all levels.
- Proven expertise in P&L management, budgeting, forecasting, revenue management, and cost control.
- Excellent interpersonal, negotiation, and communication skills (written and verbal) in both English and Khmer - a third language is desirable.
- Extensive understanding of Cambodian culture, history, traditions, and the socio-economic context of Preah Vihear Province.
- Advanced proficiency in Hotel Property Management Systems, financial software, and business intelligence tools.
- Proven ability to thrive and lead effectively in a dynamic, potentially remote, and culturally unique environment.
How to Apply?
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and why they are a good fit for this role to email provided in the contact details.
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Company Information (Opening jobs)
| Company : | Sam Veasna Conservation Stays Co., Ltd |
| Contact Name : | Veasna Conservation Stays Co., Ltd |
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