Reservation Supervisor for Shinta Mani Wild
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| For : | Cambodian Only |
| Categories : | Service & Hospitality |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | English |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 01st August 2025 |
| Salary : |
Negotiable
|
| Experience : | Minimum 3 years |
| Degree : | Bachelor |
Job Description
Shinta Mani is proud of its supportive and inclusive work culture. Whether you are a graduate of our Hospitality School or a talented professional from the region or beyond, our community welcomes exceptional individuals who embody our values of gracious hospitality and genuine, personalized service.
We currently operate two hotels in Cambodia (Shinta Mani Angkor in Siem Reap and Shinta Mani Wild in the South Cardamom National Forest at Tmor Rung, two hours south of Phnom Penh) and one hotel in the Kingdom of Mustang, Nepal (Shinta Mani Mustang), in addition to future openings.
- Reservation Supervisor
Job Responsibilities & Duties
- Cover Reservations Manager in his/her absence
- To receive, process and confirm all reservation made by telephone, direct, fax or e-mail
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Be involved in stock control and management.
- Always be alert to room availability and make sure that all requests are replied within 24 hours and alternatives are given when specific room types are not available.
- Be fully knowledgeable of the Reservation Standard Service Procedure
- To greet all guests in a courteous and helpful manner and to provide a unique personalized service by attempting to learn and use the guest name at every opportunity.
- Ensure that VIP, Corporate Guest, Loyalty Programs, and Return Guest are recognized properly and rooms are allocated as required.
- To handle the request of special booking arrangement and report it to your supervisor.
- Be thoroughly knowledgeable of all hotel facilities and Food & Beverage outlets and their times of operation. Attempting to sell the advantages to the guest.
- Follow the required standards of Telephone Courtesy.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Prepares expected arrival list for front office use.
- Monitors advances deposit requirements.
- Makes sure that files are kept up to date.
- Getting information about areas of interest in order to target more clients in particular seasons.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Ensure reservation files are properly maintained and that information can be retrieved at all times.
- To keep the Reservation area clean and tidy
- To report to relevant department for any damage / out of order.
- To respect all hotel property and to minimize wastage.
- To maintain good working relationship within Front Office, other departments. Travel Agents and Corporate Contacts.
- To be familiar with GDS (Global Distribution System)
- Be available to handle guest queries by email and phone with any pressure condition.
- Maintain a complete understanding of the Employee Handbook and ensure it is followed.
- Maintain a high standard of personal hygiene, dress, uniform and body language.
Job Requirements
- JOB QUALIFICATIONS:
- University Degree, High school diploma
- Should possess a minimum of three years in Reservation department or related experience in an international standard 5star luxury hotel or resort.
- CRITICAL COMPETENCIES:
- Good command of English language, both written and oral
- A second language
- Good interpersonal, organizational and administrative skills
- Self-motivated and mature
- Able to work independently
- Can do attitude
- Hight attention to details
- Self-motivated and able to initiate tasks without needing explicit instructions
- Strong ability to interact with other individuals of all backgrounds.
- Strong ability to communicate clearly and effectively.
- Ability to use Microsoft Outlook, Work & Excel
- Ability to use in Hotel software and their functionalities
- Adherence to guidelines and policies
- Ability to use Microsoft Outlook, Work & Excel
- Ability to use in Hotel software and their functionalities
- Adherence to guidelines and policy.
How to Apply?
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
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Company Information (Opening jobs)
| Company : | Shinta Mani Wild |
| Website : |
https://shintamani.com/wild/ |
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