Frontline Supervisor for Sing-Specialists Medical Centre Co., Ltd.
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| For : | Cambodian Only |
| Categories : | Accounting, Banking / Finance, Exec. / Management |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 15th January 2026 |
| Salary : |
Negotiable
|
| Experience : | Minimum 2 years |
| Degree : | Bachelor |
Job Description
We are now looking for qualified candidates to fulfill the positions below:
Job Responsibilities & Duties
- Reception & Registration
- Welcome and register patients, ensuring accuracy in patient information and service selection.
- Provide patients with clear information about services, wait times, and procedures.
- Assist in appointment booking, reminders, and front desk coordination.
- Cashiering (Self-Pay & Direct Billing)
- Issue invoices and receipts for all patients.
- Collect payments, provide correct change, and manage cashier float.
- Perform daily sales settlement and ensure proper reconciliation.
- Follow up on outstanding balances as needed.
- Lead – Direct Billing Process
- Handle end-to-end insurance billing: document collection, benefit checks, insurer coordination, and claim submission.
- Ensure claim documents (forms, reports, invoices) are submitted accurately and on time.
- Communicate with insurers and patients about coverage and claim status.
- Maintain logs of pending and completed claims.
- SOP & Training Support (Non-Supervisory)
- Support onboarding and training of junior staff in reception, cashiering, and billing functions.
- Help maintain updated SOP documents for all frontline functions.
- Recommend process improvements and report recurring issues to the department manager.
- Functional Rotation & Scope Expansion
- The Frontline Department operates across three core functions: Reception, Cashiering (including Direct Billing), and Customer Service While this role is primarily focused on Reception, Cashiering, and Direct Billing, the staff member may be rotated across functions once proficient. Functional exposure supports skill development and builds a flexible, cross-functional team. Task assignments may adjust based on operational needs or staff development plans.
- Key Performance Indicators (KPIs)
- Accuracy and timeliness of patient registration and cashiering
- Insurance claim rejection and resubmission rate
- Number of training/support sessions conducted for new staff
- Contribution to SOP updates and process improvements
- Internal and external feedback on billing and reception service
Job Requirements
Qualifications:
- Bachelor's Degree in Accounting, Finance or any other related fields
- Experience as Supervisor level for 2 years
- Basic math and computer skill like Microsoft Word, Excel and Internet)
- Excellent customer service skills
- Strong communication skills in English and Khmer, both written and spoken
- Be able to follow instruction, and fast learner
- Flexible, honest, hardworking, responsible and willing to learn
- Previous experience in a similar role is an advantage
How to Apply?
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
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When you apply for this job, if possible please mention that "You see this job announcement in www.khmeronlinejobs.com".Thanks, From Khmer Online Jobs Team
Company Information (Opening jobs)
| Company : | Sing-Specialists Medical Centre Co., Ltd. |
| Contact Name : | HR Department |
| Email : | hr@singsmc.com |
| Address : | No. 5, Street 81, Phum 10, Sangkat Boeng Reang, Khan Doun Penh, Phnom Penh, Cambodia |
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