Frontline Officer for Sing-Specialists Medical Centre Co., Ltd.
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| For : | Cambodian Only |
| Categories : | Accounting, Banking / Finance |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 15th January 2026 |
| Salary : |
Negotiable
|
| Experience : | Minimum 1 year |
| Degree : | Bachelor |
Job Description
We are now looking for qualified candidates to fulfill the positions below:
Job Responsibilities & Duties
- Register patients and update the system on appointments
- Conduct payment processes at the cashier – open and close counter, generate invoices, allocate discounts and vouchers, process payments and refunds, and manage float
- Generate daily settlement to submit to finance
- Develop solutions to reduce the number of patient complaints and improve customer satisfaction
- Ensure that patient inquiries are answered appropriately and in a timely manner for all channels (e.g. social media platforms, email, etc) by the customer service team
- Ensure the customer service team is consistently maintaining proper grooming and well-presented
- Conduct regular check-ins with the customer service team to assess areas for improvement, acknowledge positive behavior to be continued, and update them on any new protocols
- Conduct onboarding and continuous training for the customer service team
- Assist in the continuous improvement and implementation of clinic protocols
- Act as the first-line person in charge of handling patient complaints
- Ensure that patient follow-ups are tracked and reviewed to ensure that no patient has been left out with timely feedback to the clinical team.
- Generate reports on the performance of the customer service team
- Ensure that protocols are being followed through and executed properly by the customer service team
- Handle direct billing patient inquiries, liaise with the internal medical team and the direct billing entity for the collation of required documentation, submit reports for direct billing
- Assist operations manager with clinic referral liaisons and documentation
- Support operations manager in adhoc duties
Job Requirements
Qualifications:
- Bachelor's Degree in Accounting, Finance or any other related fields
- Experience as Cashier or Customer Service for 1 year
- Basic math and computer skill like Microsoft Word, Excel and Internet)
- Excellent customer service skills
- Strong communication skills in English and Khmer, both written and spoken
- Be able to follow instruction, and fast learner
- Flexible, honest, hardworking, responsible and willing to learn
- Previous experience in a similar role is an advantage
How to Apply?
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
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Company Information (Opening jobs)
| Company : | Sing-Specialists Medical Centre Co., Ltd. |
| Contact Name : | HR Department |
| Email : | hr@singsmc.com |
| Address : | No. 5, Street 81, Phum 10, Sangkat Boeng Reang, Khan Doun Penh, Phnom Penh, Cambodia |
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