Receptionist Supervisor for Stay Nature Group

For : Cambodian Only
Categories : Customer Service/Support, Service & Hospitality, Tourism
Schedule : Full time job
Sex : Male, Female
Language : English
Location : Siem Reap
Hiring : 1 Position
Closing Date : 17th February 2026
Salary :
Negotiable
Experience : Yes
Degree : Bachelor
Job Description

Are you passionate about hospitality and eager to join a team that values excellence and customer satisfaction? Stay Nature Hotel Group is looking for dedicated and enthusiastic individuals to join our growing family. We offer a dynamic work environment, competitive benefits, and opportunities for career advancement.

Job Responsibilities & Duties
  • Supervise Front Office operations during the afternoon shift, ensuring smooth and efficient guest service.
  • Lead, coach, and support reception staff to maintain professional service standards.
  • Manage guest check-ins, check-outs, room changes, and special requests efficiently.
  • Handle guest complaints or issues promptly and professionally, ensuring satisfactory resolution.
  • Coordinate closely with Housekeeping and Maintenance to ensure room availability and readiness.
  • Monitor cash handling, billing accuracy, and adherence to Front Office procedures.
  • Prepare and review daily shift reports, handover notes, and occupancy updates.
  • Ensure the reception area remains clean, organized, and presentable at all times.
  • Act as Duty Supervisor when required during the shift.
  • Assist with staff scheduling, attendance monitoring, and shift handovers.
  • Ensure compliance with hotel policies, SOPs, and security procedures.
  • Support VIP arrivals, group check-ins, and special events during the afternoon shift.
  • Promote teamwork and effective communication within the Front Office team.
Job Requirements
Languages:
  • English - Good
Qualifications:
  • High School Diploma in or Bachelor’s degree in Hospitality, Tourism, or related field is preferred
Skills & Knowledge:General & Technical Skills
  • Minimum 2–4 years of Front Office experience, with at least 1 year in a supervisory role.
  • Strong leadership and people-management skills.
  • Proficiency in hotel PMS systems and Microsoft Office.
  • Good command of English; additional languages are an advantage.
Soft Skills
  • Excellent communication, problem-solving, and guest-service abilities.
  • Ability to work efficiently in a fast-paced environment.
  • Professional appearance and positive attitude.
  • Flexibility to work afternoon shifts, weekends, and public holidays.
  • Guest-focused service excellence
  • Team leadership and supervision
  • Decision-making and problem-solving
  • Strong communication skills
  • Attention to detail and accuracy
  • Time management and multitasking
  • Professionalism and reliability
How to Apply?

Send your CV to email provided in he contact with the subject line: “Reception Supervisor – Afternoon Shift – [Your Name]” and “Receptionist – Afternoon Shift – [Your Name]”

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Company Information (Opening jobs)
Company : Stay Nature Group
Email : people@staynature.net
Address : Sala Kamreuk, Sala Kamreuk Sangkat, Siem Reap Municipality, Siemreap Province, Cambodia
Website : https://www.staynature.net/
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