Client Service Supervisor for English Language Academy Co., Ltd.

For : Cambodian Only
Categories : Business Administration, Communications, Customer Service/Support, Service & Hospitality
Schedule : Full time job
Sex : Male, Female
Language : Khmer, English
Location : Phnom Penh
Hiring : 1 Position
Closing Date : 18th June 2026
Salary :
Negotiable
Experience : Minimum 3 years
Degree : Bachelor
Job Description
We are now looking for qualified candidate to fulfill the position below:
Job Responsibilities & Duties
  • Team Leadership & Supervision
  • Supervise, train, and mentor the client service and reception staff to ensure high performance and professionalism.
  • Manage staff schedules, assign daily tasks, and conduct regular performance reviews for the client service team.
  • Foster a positive, customer-centric team culture that aligns with the organization’s values and goals.
  • Customer Experience & Enrollment
  • Oversee the end-to-end enrollment process, ensuring accurate registration, placement testing coordination, and onboarding of new learners.
  • Act as the primary point of contact for complex inquiries, escalated complaints, and feedback from learners or their parents, resolving issues promptly and professionally.
  • Drive retention and re-enrollment efforts by building strong relationships with clients and communicating course benefits effectively.
  • Ensure the reception area is welcoming, organized, and adequately supplied with promotional and informational materials.
  • Administration & Operations
  • Maintain and update accurate learner databases, attendance records, and payment systems.
  • Oversee cash handling, invoicing, and receipting processes, ensuring compliance with the organization's financial policies.
  • Coordinate with the academic department regarding class schedules, room allocations, and teacher availability.
  • Assist in organizing open days, promotional events, and other center activities to attract new learners.
  • Reporting & Compliance
  • Track and prepare regular reports on enrollment figures, inquiry conversion rates, and customer satisfaction metrics.
  • Ensure all client service activities and data handling comply with organizational policies and privacy standards.
  • Perform other tasks as assigned by the immediate supervisor.
Job Requirements
Languages:
  • Khmer - Fluent
  • English - Fluent
Qualifications:
  • Bachelor's Degree in Business Administration, Communications, Hospitality, or a related field.
Work History:
  • Minimum experience in customer service, sales, or front-desk operations, with at least 1 year in a supervisory or team lead role for 3 years is preferred
Skills & Knowledge:General & Technical Skills
  • Proven experience in handling customer escalations, sales conversions, and basic financial transactions.
  • Proficiency in MS Office (Word, Excel) and experience using CRM or student management systems.
  • Excellent written and verbal communication skills in both English and Khmer.
  • Previous experience working within an educational or training institution is highly preferred.
Soft Skills
  • Strong leadership and team-building capabilities.
  • Problem-solving mindset with the ability to remain calm and professional under pressure.
  • High attention to detail, reliability, and strong organizational skills.
How to Apply?
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
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Company Information (Opening jobs)
Company : English Language Academy Co., Ltd.
Contact Name : English Language Academy Co., Ltd
Email : hr@elacambodia.com
Address : No. 24 & 25, St. Mao Tse Tong (245) Phum 7, Sangkat Phsar Depou Ti Muoy, Khan Tuol Kouk, Phnom Penh, Cambodia
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